1.1 This Cookie Policy explains how EPC Hub uses cookies and similar technologies when you visit our website, use our platform, create an account, access our services, enrol in CPD or training, interact with our emails, or use any EPC Hub digital tools.
1.2 Cookies help EPC Hub operate securely, improve performance, remember preferences, understand how users interact with our services, and provide relevant content, features and communications.
1.3 This Cookie Policy should be read together with our Privacy Policy, Terms & Conditions, Accessibility Statement and any other EPC Hub policy published from time to time.
1.4 By using EPC Hub, you acknowledge that cookies and similar technologies may be used as described in this Cookie Policy.
1.5 Where required by law, we will ask for your consent before placing non-essential cookies on your device.
2. Who We Are
2.1 EPC Hub is a UK-based property energy platform supporting homeowners, property owners, landlords, Domestic Energy Assessors, retrofit professionals, installers, learners, partners, organisations and other property energy-related users.
2.2 EPC Hub operates the website, platform, directories, dashboards, profiles, messaging tools, quote tools, booking tools, Property Passport, training resources and other digital services made available through EPC Hub.
3.1 Cookies are small text files placed on your device when you visit a website or use an online service.
3.2 Cookies allow a website or platform to recognise your device, remember certain information, support security, keep you logged in, measure usage and improve your experience.
3.3 Cookies may be:
a. session cookies, which are deleted when you close your browser; or b. persistent cookies, which remain on your device for a set period or until you delete them.
3.4 Cookies may also be:
a. first-party cookies, which are set by EPC Hub; or b. third-party cookies, which are set by another organisation providing services to EPC Hub, such as analytics, payment, advertising, security or embedded content providers.
4. Similar Technologies
4.1 In this Cookie Policy, the word “cookies” also includes similar technologies where appropriate.
4.2 Similar technologies may include:
a. pixels; b. tags; c. beacons; d. tracking links; e. SDKs; f. local storage; g. session storage; h. device identifiers; i. log files; j. scripts; k. embedded content tools; l. consent management tools; m. fraud prevention technologies.
4.3 These technologies may collect or store information about your device, browser, settings, usage, preferences, interactions or visit history.
5. Laws That Apply
5.1 EPC Hub uses cookies in accordance with applicable UK privacy and data protection laws, including:
a. the Privacy and Electronic Communications Regulations; b. the UK General Data Protection Regulation; c. the Data Protection Act 2018; d. any replacement or updated UK privacy laws that apply from time to time.
5.2 Under UK law, strictly necessary cookies may usually be used without consent because they are needed to provide the website or service.
5.3 Non-essential cookies, such as analytics, advertising, personalisation and some third-party cookies, usually require consent before they are placed on your device.
5.4 EPC Hub will seek consent for non-essential cookies where required by law.
6. Why EPC Hub Uses Cookies
6.1 EPC Hub may use cookies to:
a. operate the website and platform; b. keep services secure; c. allow users to log in; d. remember user preferences; e. enable forms, searches, messages, dashboards, quotes and booking tools; f. process or support payments; g. measure performance; h. understand how users move through the website or platform; i. improve layout, content, design and user experience; j. test and improve features; k. prevent fraud, abuse, spam or security threats; l. support marketing, where permitted; m. understand whether communications are effective; n. improve CPD, learning and resource pages; o. support accessibility and usability improvements.
6.2 Cookies help EPC Hub provide a faster, safer and more reliable service.
7. Types of Cookies We Use
7.1 EPC Hub may use the following categories of cookies:
a. strictly necessary cookies; b. security cookies; c. functionality cookies; d. preference cookies; e. analytics and performance cookies; f. marketing and advertising cookies; g. communication and email tracking technologies; h. payment and fraud prevention cookies; i. embedded content and third-party service cookies.
8. Strictly Necessary Cookies
8.1 Strictly necessary cookies are required for EPC Hub to work properly.
8.2 These cookies may be used to:
a. load the website or platform; b. keep pages functioning; c. allow account login; d. maintain secure sessions; e. remember cookie consent choices; f. enable forms; g. support payment flows; h. prevent security risks; i. protect against fraud or abuse; j. maintain platform stability.
8.3 Without strictly necessary cookies, some EPC Hub services may not work.
8.4 Strictly necessary cookies do not usually require consent under UK cookie laws.
9. Security Cookies
9.1 Security cookies help protect EPC Hub, users and the platform.
9.2 These cookies may be used to:
a. detect suspicious activity; b. prevent unauthorised access; c. support login security; d. reduce spam; e. detect bots or automated misuse; f. prevent fraud; g. protect payment and account areas; h. maintain audit and security logs.
9.3 Security cookies may be necessary to protect EPC Hub’s systems and users.
10. Functionality Cookies
10.1 Functionality cookies help EPC Hub remember choices you make and improve your experience.
10.2 These cookies may be used to remember:
a. account preferences; b. saved settings; c. display choices; d. language preferences, where available; e. accessibility preferences, where available; f. recently used features; g. form progress; h. saved property or search interactions, where applicable.
10.3 If functionality cookies are disabled, some features may be less convenient or may not remember your preferences.
11. Preference Cookies
11.1 Preference cookies help EPC Hub personalise your experience.
11.2 These cookies may be used to remember:
a. cookie consent choices; b. interface preferences; c. location or service area choices; d. filters or search settings; e. saved professional categories; f. repeat visit preferences; g. dashboard or platform settings.
11.3 Preference cookies may improve usability but are not always essential.
12. Analytics and Performance Cookies
12.1 Analytics and performance cookies help EPC Hub understand how people use our website and platform.
12.2 These cookies may collect information such as:
a. pages visited; b. time spent on pages; c. buttons clicked; d. searches performed; e. forms started or completed; f. errors encountered; g. device type; h. browser type; i. approximate location; j. referral source; k. user journey information; l. feature usage.
12.3 EPC Hub uses analytics to:
a. improve website performance; b. improve user journeys; c. identify technical issues; d. understand which features are useful; e. improve CPD, resources and content; f. improve search, quote and booking journeys; g. support business planning and service development.
12.4 Analytics cookies will be used with consent where consent is required by law.
12.5 Where possible, EPC Hub may use aggregated or anonymised analytics.
13. Marketing and Advertising Cookies
13.1 Marketing and advertising cookies help EPC Hub understand the effectiveness of marketing and show relevant content.
13.2 These cookies may be used to:
a. measure advertising performance; b. understand whether users arrived from adverts; c. track conversions; d. prevent repeated irrelevant adverts; e. build audience insights; f. support retargeting, where permitted; g. improve campaign performance; h. show more relevant EPC Hub content.
13.3 Marketing cookies may be placed by EPC Hub or by trusted third-party advertising platforms.
13.4 EPC Hub will request consent before using marketing cookies where required by law.
13.5 You can reject marketing cookies without losing access to the main EPC Hub website or platform, although some content or features may be less tailored.
14. Communication and Email Tracking Technologies
14.1 EPC Hub may use tracking technologies in emails, newsletters or platform communications.
14.2 These technologies may help us understand:
a. whether an email was delivered; b. whether an email was opened; c. whether a link was clicked; d. which content is useful; e. whether communications are working correctly; f. whether users have engaged with important service updates.
14.3 We use this information to improve communication quality, reduce irrelevant messages and understand engagement.
14.4 You can unsubscribe from marketing emails at any time. Essential service, legal, payment, security and account messages may still be sent.
15. Payment and Fraud Prevention Cookies
15.1 Payment providers, fraud prevention tools or security providers may use cookies or similar technologies when you make payments, manage subscriptions, pay deposits, receive payouts or use payment-related features.
15.2 These technologies may be used to:
a. process payments securely; b. prevent fraud; c. verify transactions; d. detect unusual behaviour; e. support chargeback prevention; f. comply with financial, security or legal requirements.
15.3 Payment and fraud prevention technologies may be set by third-party providers such as Stripe, PayPal or other payment providers we use from time to time.
15.4 EPC Hub does not control all cookies used by payment providers. Their own cookie and privacy policies may apply.
16. Embedded Content and Third-Party Service Cookies
16.1 EPC Hub may use embedded content or third-party tools.
16.2 These may include:
a. maps; b. videos; c. forms; d. calendars; e. payment widgets; f. analytics tools; g. social media buttons; h. chat tools; i. learning platforms; j. booking tools; k. marketing tools; l. identity or verification tools.
16.3 Third-party tools may place their own cookies on your device.
16.4 EPC Hub is not responsible for the cookie practices of third parties that operate independently.
16.5 You should review the cookie and privacy policies of those third-party providers.
17. Cookies We May Use
17.1 EPC Hub may use cookies and similar technologies from providers such as:
a. website hosting providers; b. platform infrastructure providers; c. database and authentication providers; d. analytics providers; e. advertising providers; f. payment processors; g. email platforms; h. SMS providers; i. customer support tools; j. security and fraud prevention providers; k. learning management tools; l. file storage providers; m. mapping or address lookup providers.
17.2 Examples of providers EPC Hub may use include:
a. Google; b. Meta; c. Stripe; d. PayPal; e. Supabase; f. Framer; g. WeWeb; h. Twilio; i. Resend; j. OpenAI or other AI providers, where applicable; k. analytics, hosting, security or support providers used from time to time.
17.3 The exact providers used may change as EPC Hub develops its services.
17.4 EPC Hub may update, replace, add or remove technology providers where needed to improve performance, security, compliance, functionality or service quality.
18. Cookie Duration
18.1 Cookies may last for different periods depending on their purpose.
18.2 Session cookies are deleted when you close your browser.
18.3 Persistent cookies remain on your device until they expire or you delete them.
18.4 Cookie duration may depend on:
a. the type of cookie; b. the provider setting it; c. your browser settings; d. your consent choices; e. legal or security requirements; f. platform functionality requirements.
18.5 Where possible, EPC Hub aims to avoid keeping cookies for longer than necessary.
19. Cookie Consent
19.1 Where required by law, EPC Hub will ask for your consent before using non-essential cookies.
19.2 Consent may be requested through a cookie banner, cookie pop-up, cookie settings tool or similar consent mechanism.
19.3 You may be given the option to:
a. accept all cookies; b. reject non-essential cookies; c. manage cookie preferences by category; d. change your choices later.
19.4 Strictly necessary cookies cannot normally be switched off through EPC Hub’s cookie tool because they are needed for the service to work.
19.5 You can also control cookies through your browser settings.
20. Withdrawing or Changing Consent
20.1 You can withdraw or change cookie consent at any time where consent is required.
20.2 You may be able to do this by:
a. using the Cookie Settings link in the website footer; b. using the cookie banner or preference centre; c. clearing cookies in your browser; d. changing your browser settings; e. contacting EPC Hub if you need help.
20.3 If you clear cookies from your browser, your cookie preferences may be reset and you may need to choose them again.
20.4 Withdrawing consent does not affect the lawfulness of cookie use before consent was withdrawn.
21. Managing Cookies in Your Browser
21.1 Most browsers allow you to manage cookies.
21.2 You may be able to:
a. block all cookies; b. block third-party cookies; c. delete existing cookies; d. receive alerts before cookies are placed; e. allow cookies only from certain websites; f. clear cookies when closing your browser.
21.3 Browser controls are usually available in the privacy or security settings of your browser.
21.4 If you block all cookies, EPC Hub may not work properly.
21.5 If you use multiple devices or browsers, you may need to set cookie preferences separately on each one.
22. Consequences of Disabling Cookies
22.1 If you disable or reject cookies, some EPC Hub features may not work as expected.
22.2 This may affect:
a. login; b. account security; c. saved preferences; d. forms; e. searches; f. quote tools; g. booking tools; h. messaging; i. payments; j. dashboard features; k. CPD or learning progress; l. analytics-based improvements; m. personalisation.
22.3 Rejecting non-essential cookies should not prevent access to core website content.
22.4 Some services may require strictly necessary cookies to function safely and correctly.
23. Do Not Track Signals
23.1 Some browsers offer “Do Not Track” signals.
23.2 There is currently no consistent legal or technical standard for responding to Do Not Track signals.
23.3 EPC Hub does not guarantee that it will respond to Do Not Track signals.
23.4 You should use EPC Hub’s cookie preference tools and your browser settings to manage cookies.
24. Personal Data and Cookies
24.1 Some cookies may collect or involve personal data.
24.2 Where cookies involve personal data, EPC Hub processes that data in accordance with our Privacy Policy.
24.3 Cookie-related personal data may include:
a. IP address; b. device identifiers; c. browser information; d. approximate location; e. usage data; f. interaction data; g. referral source; h. advertising identifiers; i. session identifiers.
24.4 EPC Hub does not use cookies to intentionally collect special category data.
24.5 EPC Hub does not use cookies to intentionally infer sensitive information such as health, religion, political opinions, race, ethnicity or sexual orientation.
25. Lawful Bases for Cookie-Related Processing
25.1 EPC Hub may rely on different lawful bases depending on the cookie and purpose.
25.2 For strictly necessary cookies, EPC Hub may rely on legitimate interests, contractual necessity or legal obligation where appropriate.
25.3 For analytics, marketing or advertising cookies, EPC Hub will rely on consent where consent is required by law.
25.4 For security and fraud prevention cookies, EPC Hub may rely on legitimate interests, legal obligation or contractual necessity where appropriate.
25.5 More information about lawful bases is set out in our Privacy Policy.
26. Analytics and Aggregated Data
26.1 EPC Hub may use analytics information to create aggregated insights.
26.2 Aggregated data does not directly identify you.
26.3 EPC Hub may use aggregated data to:
a. improve services; b. improve website design; c. understand demand; d. measure feature performance; e. improve professional visibility tools; f. improve homeowner journeys; g. improve CPD and training content; h. support commercial planning; i. report high-level performance trends.
26.4 Aggregated or anonymised data may be kept indefinitely.
27. Advertising and Retargeting
27.1 EPC Hub may use advertising cookies where permitted by law.
27.2 Advertising cookies may help us:
a. show relevant adverts; b. measure advert performance; c. avoid showing the same advert too often; d. understand which campaigns are effective; e. improve marketing spend; f. promote EPC Hub services, resources, memberships or tools.
27.3 Advertising platforms may use their own identifiers, cookies or tracking technologies.
27.4 EPC Hub does not control all processing carried out by independent advertising platforms.
27.5 You can reject advertising cookies through EPC Hub’s cookie settings where available.
28. Social Media Cookies
28.1 EPC Hub may use social media buttons, embedded posts, pixels or sharing tools.
28.2 Social media providers may collect information about your visit, especially if you are logged into their services.
28.3 Social media cookies may be used for:
a. sharing content; b. measuring engagement; c. advertising; d. audience analytics; e. personalisation.
28.4 Social media providers are responsible for their own cookie and privacy practices.
29. CPD, Learning and Resource Cookies
29.1 Where EPC Hub provides CPD, training, courses, certificates, guides or downloads, cookies may be used to:
a. remember course progress; b. support login; c. track module completion; d. support certificates; e. remember learning preferences; f. provide resource downloads; g. improve course content; h. measure learner engagement; i. protect course access.
29.2 Some learning-related cookies may be necessary for CPD or course functionality.
30. Property Tools and Platform Cookies
30.1 EPC Hub may use cookies to support property energy tools and platform features.
30.2 These may include:
a. property search tools; b. EPC lookup journeys; c. quote tools; d. professional search filters; e. shortlist features; f. Property Passport features; g. messaging tools; h. booking journeys; i. profile dashboards; j. CRM features; k. availability tools; l. payment flows; m. saved preferences.
30.3 Disabling cookies may affect these features.
31. Security, Abuse Prevention and Platform Integrity
31.1 EPC Hub may use cookies and similar technologies to protect the platform.
31.2 These technologies may help us:
a. detect bots; b. prevent spam; c. limit abuse; d. detect repeated failed login attempts; e. prevent unauthorised access; f. detect suspicious behaviour; g. protect payment flows; h. prevent scraping or automated misuse; i. support rate limits; j. protect EPC Hub’s systems and users.
31.3 Security-related cookies may be essential for the safe operation of EPC Hub.
32. Accessibility
32.1 EPC Hub aims to make cookie information and cookie controls accessible.
32.2 Where feasible, our cookie banner and settings should be usable with:
a. keyboard navigation; b. screen readers; c. clear text labels; d. accessible contrast; e. plain-English wording.
32.3 If you have difficulty managing cookie preferences because of accessibility needs, contact us at:
33.1 EPC Hub is not intended for children under 18.
33.2 We do not knowingly use cookies to target children.
33.3 If we become aware that cookies or tracking technologies have been used inappropriately in relation to a child, we will take reasonable steps to address this.
34. Your Responsibilities
34.1 You are responsible for managing cookie settings on your own device and browser.
34.2 If you use a shared or public device, you should clear cookies and log out after using EPC Hub.
34.3 You should not rely only on EPC Hub’s cookie tools if you need device-level control. Browser and device settings may also need to be adjusted.
34.4 If you block or delete cookies, you may need to re-enter preferences, log in again or reset saved settings.
35. Changes to Cookie Providers
35.1 EPC Hub may change the providers, tools, integrations and technologies used on the website or platform.
35.2 Changes may be made to improve:
a. security; b. performance; c. analytics; d. user experience; e. payment processing; f. accessibility; g. marketing; h. fraud prevention; i. compliance; j. platform functionality.
35.3 Where changes materially affect cookie use, we will update this Cookie Policy or the cookie preference tool as appropriate.
36. Updates to This Cookie Policy
36.1 EPC Hub may update this Cookie Policy from time to time.
36.2 Updates may be made to reflect changes in:
a. law; b. regulation; c. technology; d. cookies used; e. platform features; f. service providers; g. data practices; h. security requirements.
36.3 The latest version will be published on this page with the updated date.
36.4 Where required by law, EPC Hub will request renewed consent.
36.5 Continued use of EPC Hub after publication of an updated Cookie Policy means you have had the opportunity to review the updated Policy.
37. Relationship With Other EPC Hub Policies
37.1 This Cookie Policy should be read together with EPC Hub’s Privacy Policy and Terms & Conditions.
37.2 The Privacy Policy explains how EPC Hub handles personal data generally.
37.3 This Cookie Policy explains how EPC Hub uses cookies and similar technologies specifically.
37.4 Where there is a conflict between this Cookie Policy and the Privacy Policy, the Privacy Policy will apply to general personal data processing, and this Cookie Policy will apply to cookie-specific matters, unless the law requires otherwise.
37.5 Where there is a conflict between this Cookie Policy and the Terms & Conditions, the Terms & Conditions will apply unless privacy or cookie law requires otherwise.
38. Limitation of Liability
38.1 EPC Hub will take reasonable steps to comply with applicable cookie and privacy laws.
38.2 To the maximum extent permitted by law, EPC Hub is not liable for:
a. third-party cookie practices outside EPC Hub’s control; b. browser or device settings controlled by the user; c. loss of preferences caused by clearing cookies; d. reduced functionality caused by disabling cookies; e. third-party service failures; f. inaccurate data caused by user device settings, browser restrictions or blocking tools; g. indirect, consequential or business losses connected with cookie use or cookie restrictions.
38.3 Nothing in this Cookie Policy excludes or limits liability where it would be unlawful to do so.
39. Governing Law and Jurisdiction
39.1 This Cookie Policy is governed by the laws of England and Wales.
39.2 Any dispute relating to this Cookie Policy will be subject to the courts of England and Wales, unless applicable privacy or data protection law requires otherwise.
40. English Language
40.1 This Cookie Policy is drafted in English.
40.2 If this Cookie Policy is translated into another language, the English version will prevail in the event of inconsistency, unless applicable law requires otherwise.
41. Contact Us
41.1 If you have questions about this Cookie Policy or EPC Hub’s use of cookies, please contact:
EPC Hub Email:privacy@epchub.org Alternative email:info@epchub.org Website: epchub.org Registered address: 124 City Road, London, England, EC1V 2NX
Cookie FAQs
1. What are cookies?
Cookies are small files placed on your device when you visit a website or use an online service. They help websites work properly, remember preferences, improve performance and support security.
2. Does EPC Hub use cookies?
Yes. EPC Hub uses cookies and similar technologies to operate the website and platform, keep services secure, remember preferences, understand usage, improve performance and support marketing where permitted.
3. Do I have to accept all cookies?
No. You can reject non-essential cookies where cookie controls are available. Strictly necessary cookies are usually required for EPC Hub to work properly.
4. What happens if I reject cookies?
You should still be able to access core website content, but some features may not work properly. This may affect login, saved preferences, forms, quote tools, booking tools, messaging, payments, dashboards or CPD progress.
5. Can I change my cookie choices later?
Yes. You can change your choices through the Cookie Settings link, cookie preference tool, browser settings or by clearing cookies.
6. Does EPC Hub use analytics cookies?
Yes, EPC Hub may use analytics cookies to understand how users interact with the website and platform. These are used to improve performance, layout, content and user journeys. Where required by law, analytics cookies will only be used with consent.
7. Does EPC Hub use marketing cookies?
EPC Hub may use marketing cookies to measure advertising performance and show relevant content. Where required by law, these cookies will only be used with consent.
8. Does EPC Hub use third-party cookies?
Yes. EPC Hub may use third-party cookies from providers that support hosting, analytics, payments, security, communication, advertising, learning tools or platform features.
9. Does EPC Hub use cookies to collect sensitive data?
No. EPC Hub does not intentionally use cookies to collect or infer sensitive personal data such as health, religion, political opinions, race, ethnicity or sexual orientation.
