Terms & Conditions
Last Updated: June 15, 2026
These Terms & Conditions govern your access to and use of EPC Hub, including our website, platform, professional profiles, directory, Property Passport, quote request tools, booking request tools, messaging, membership plans, CPD resources, EPC Call services, payment tools, Lumen AI features, dashboards, content, communications and related services.
By accessing, registering for, subscribing to, purchasing from, listing services on, messaging through, requesting quotes through, requesting bookings through, or otherwise using EPC Hub, you agree to be bound by these Terms.
Please read these Terms carefully before using EPC Hub.
1. Key Terms at a Glance
This summary is provided for convenience only. The full Terms below are legally binding and prevail over this summary.
EPC Hub is a platform. EPC Hub is not the provider of EPC assessments, retrofit assessments, installations, property services, financial services, legal services or professional advice unless expressly stated in writing.
Professionals are independent. Energy assessors, retrofit professionals, installers, estate agents, letting agents, organisations and other professionals using EPC Hub are independent users and are solely responsible for their own services, pricing, advice, conduct, insurance, accreditation, tax, VAT, customer relationships and legal compliance.
Property owners use EPC Hub to discover, message, shortlist, request quotes from, and request bookings with professionals. EPC Hub does not guarantee the quality, availability, pricing, attendance or outcome of any professional.
Paid professional memberships are business-to-business memberships. They are paid upfront, manually renewed and non-refundable except where required by law.
All paid membership prices are plus VAT unless stated otherwise.
Membership plans, features, usage limits, plan levels and prices are subject to change. To see the latest membership information, visit www.epchub.org/memberships.
EPC Hub currently charges 0% commission on jobs unless otherwise stated on the latest membership/pricing page or in a written agreement.
EPC Hub does not guarantee leads, bookings, enquiries, profile ranking, income, revenue growth, EPC volumes, Google visibility, professional connections, customer responses or any return on investment.
Any estimated additional EPCs, visibility benefits, business outcomes or growth projections are illustrative only. Actual outcomes may be zero.
Calls routed through EPC Hub call services may be recorded for quality, training, compliance, dispute handling, evidence, safety, fraud prevention and service improvement.
Lumen AI is not ready yet and will be launched soon. Any AI outputs are indicative only and must not be treated as professional, legal, financial, retrofit, accreditation, technical or compliance advice.
Property Passport data must only be accessed and used for authorised platform purposes. Misuse may result in account closure and legal action.
EPC Hub may monitor, log, audit, moderate, suspend, restrict or terminate accounts, content, profiles, data access or platform features where necessary for trust, safety, compliance, legal, privacy, quality, payment, reputational or operational reasons.
Nothing in these Terms limits statutory rights that cannot legally be excluded.
2. Who We Are
2.1. EPC Hub is operated by:
Trading name: EPC Hub
Registered office: 124 City Road, London, England, EC1V 2NX
Legal notices email: info@epchub.org
Support email: support@epchub.org
Complaints email: support@epchub.org
Privacy/data protection email: privacy@epchub.org
Website: www.epchub.org
2.2. In these Terms, “EPC Hub”, “we”, “us” and “our” refer to the company operating EPC Hub.
2.3. EPC Hub is designed as the UK’s EPC Market Platform, supporting property owners, homeowners, landlords, tenants, energy assessors, retrofit professionals, installers, agents, organisations and other property energy stakeholders through digital tools, profiles, directories, property information, quote requests, booking requests, professional memberships, CPD resources, calls, messaging and related platform services.
3. Definitions
In these Terms:
Account means a registered EPC Hub user account.
Assessment Professional means an energy assessor, domestic energy assessor, commercial energy assessor, retrofit assessor, retrofit coordinator, installer, consultant, organisation, adviser or other professional using EPC Hub.
Booking Request means a request submitted through EPC Hub asking a Professional to consider arranging or accepting a service.
Business User means any user accessing EPC Hub for trade, business, professional, commercial, accreditation, organisational, income-generating or work-related purposes.
Consumer User means an individual using EPC Hub wholly or mainly for personal, domestic or household purposes.
Content means all text, images, documents, reviews, messages, files, data, logos, business information, profile details, property information, quotes, comments, uploads and materials submitted, generated, displayed or shared through EPC Hub.
CPD means continuing professional development content, resources, courses, training, modules, assessments, certificates, reflective exercises and learning materials made available by EPC Hub.
EPC Call means EPC Hub’s call number, call forwarding, call tracking, call recording, call reporting or related phone service.
Fees means membership fees, subscription fees, professional access fees, payment processing charges, administrative charges, partner charges, or other amounts payable in connection with EPC Hub.
Lumen AI means EPC Hub’s AI assistant, automation, chat, guidance or intelligence features, where available. Lumen AI is not ready yet and will be launched soon.
Membership Plan means any free or paid professional membership offered by EPC Hub.
Platform means EPC Hub’s website, app, dashboard, public profiles, directory, Property Passport, messaging, quote request tools, booking request tools, call tools, CPD tools, AI tools, payment tools, data tools, membership tools and related systems.
Professional means any Business User offering, advertising, promoting, quoting for, accepting, delivering, managing or supporting EPC, retrofit, installation, property, energy, finance, agency, letting, landlord, consultancy, advisory, surveying, home improvement or related services through EPC Hub.
Professional Connection means a connection, connection request, networking opportunity, platform contact, searchable relationship, marketplace interaction or introduction opportunity involving another professional, organisation or property-sector stakeholder.
Property Owner means a homeowner, landlord, tenant, buyer, seller, property manager, occupier or other person using EPC Hub in relation to a property.
Property Passport means EPC Hub’s property information area, which may contain EPC information, property data, documents, home energy insights, upgrade information, grant information, professional interactions, quote requests, booking requests, messages, notes, history or other property-related information.
Services means services offered or provided by users, including EPC assessments, retrofit assessments, retrofit coordination, installation services, property services, reports, quotes, surveys, advice, consultancy, estate agency services, letting services, finance introductions or related services.
User means any person, business or organisation accessing or using EPC Hub.
4. Scope of These Terms
4.1. These Terms apply to all users of EPC Hub, including:
a. Property Owners;
b. homeowners;
c. landlords;
d. tenants;
e. buyers and sellers;
f. energy assessors;
g. retrofit assessors;
h. retrofit coordinators;
i. installers;
j. estate agents;
k. letting agents;
l. landlords and property managers;
m. lenders, finance partners and introducers;
n. organisations, partners and enterprise users;
o. CPD users;
p. API users; and
q. any other person or organisation accessing EPC Hub.
4.2. Additional terms may apply to specific services, including enterprise arrangements, API access, data partnerships, organisation accounts, paid advertising, lead products, CPD products, Lumen AI, payments, EPC Call, partner offers, finance introductions or bespoke commercial arrangements.
4.3. If additional written terms apply to a service, those additional terms form part of your agreement with EPC Hub.
5. Order of Precedence
5.1. If there is any conflict between EPC Hub documents, the following order applies unless EPC Hub expressly states otherwise in a signed written agreement:
a signed written agreement between EPC Hub and the relevant user;
these Terms & Conditions;
the latest Professional Membership Plan terms shown at www.epchub.org/memberships;
service-specific terms;
EPC Hub’s Privacy Policy;
EPC Hub’s Cookie Policy;
EPC Hub’s Accessibility Statement and other website policies;
help pages, FAQs, marketing pages, sales materials or informal guidance.
5.2. Marketing pages, estimated outcomes, FAQs, sales copy, screenshots, examples, projections or informal guidance do not override these Terms.
6. EPC Hub’s Role
6.1. EPC Hub is a technology platform, marketplace infrastructure provider and professional network.
6.2. EPC Hub helps users discover, compare, message, shortlist, request quotes from, request bookings with and connect with Professionals.
6.3. EPC Hub may provide tools including:
a. public professional profiles;
b. search and directory features;
c. Property Passport;
d. quote request tools;
e. booking request tools;
f. messaging;
g. work history tools;
h. CPD resources;
i. EPC Call;
j. payment tools;
k. professional memberships;
l. network visibility features;
m. Professional Connections;
n. Lumen AI, when available; and
o. dashboards, reminders, content and related tools.
6.4. EPC Hub does not itself provide EPC assessments, retrofit assessments, retrofit coordination, installation services, estate agency services, letting services, financial advice, legal advice, surveying services, construction services or professional advice unless expressly stated in writing.
6.5. Professionals using EPC Hub are independent. They are not employees, workers, agents, representatives, partners, subcontractors or franchisees of EPC Hub.
6.6. Any contract for professional services is between the Property Owner and the relevant Professional, unless EPC Hub expressly states otherwise in writing.
6.7. EPC Hub does not guarantee the quality, legality, suitability, availability, pricing, attendance, competence, advice, report, assessment, installation, communication or outcome of any Professional.
6.8. EPC Hub may assist with platform support, dispute information, complaints handling or evidence collection, but EPC Hub is not obliged to mediate, investigate or resolve disputes between users unless required by law.
7. Eligibility and Account Registration
7.1. You must be at least 18 years old to use EPC Hub.
7.2. By creating an account or using EPC Hub, you confirm that:
a. all information you provide is accurate, complete and up to date;
b. you have authority to use EPC Hub;
c. if you act for a business or organisation, you have authority to bind it;
d. you will keep your account credentials secure;
e. you will not allow unauthorised account use;
f. you will comply with these Terms and all applicable laws; and
g. you will not misuse EPC Hub.
7.3. EPC Hub may require users to verify identity, business status, accreditation, certification, insurance, address, contact details, qualifications, VAT status, payment information or other information at any time.
7.4. EPC Hub may refuse, approve, reject, suspend, hide, restrict or remove any account or profile at its discretion where EPC Hub considers this necessary for trust, safety, quality, compliance, operational, reputational, legal, payment or data protection reasons.
7.5. Users must not create multiple accounts to bypass plan limits, visibility limits, usage restrictions, suspension, payment requirements, enforcement action or data access controls.
8. Professional Eligibility and Responsibilities
8.1. Professionals may only use EPC Hub to offer, promote, quote for or deliver services they are legally, professionally and technically competent to provide.
8.2. Each Professional is solely responsible for maintaining all required:
a. accreditation;
b. certification;
c. licences;
d. registration;
e. training;
f. competence;
g. insurance;
h. health and safety processes;
i. data protection compliance;
j. professional records;
k. complaints processes;
l. tax and VAT compliance; and
m. legal and regulatory permissions.
8.3. Professionals must ensure their profile information, pricing, services, service areas, availability, qualifications, accreditation numbers, certification details, photos, business details and claims are accurate, lawful and not misleading.
8.4. Professionals must not claim to be endorsed, approved, employed, guaranteed, supervised or quality-controlled by EPC Hub unless EPC Hub has expressly authorised that wording in writing.
8.5. Professionals are solely and exclusively responsible for:
a. their own services;
b. their own quotes;
c. their own prices;
d. their own attendance;
e. their own conduct;
f. their own customer communications;
g. their own advice;
h. their own reports;
i. their own assessments;
j. their own calculations;
k. their own professional judgment;
l. their own legal compliance;
m. their own accreditation compliance;
n. their own insurance;
o. their own tax, VAT and accounts;
p. their own refunds and disputes;
q. their own customer contracts; and
r. all outcomes arising from their services.
8.6. Professionals must treat Property Owners, customers, EPC Hub staff, other Professionals and organisations respectfully and professionally.
8.7. EPC Hub may remove or restrict any Professional profile where it considers the Professional inactive, unavailable, unresponsive, misleading, unsuitable, uncertified, unaccredited, uninsured, abusive, poor quality, non-compliant or harmful to EPC Hub’s reputation.
9. Property Owner Terms
9.1. Property Owners may use EPC Hub to search for Professionals, view profiles, create or access Property Passports, send messages, request quotes, request bookings, review information, shortlist Professionals and explore property energy options.
9.2. Property Owners must provide accurate property information, contact details, access details, availability, requirements and instructions.
9.3. Property Owners must not submit fake quote requests, fake booking requests, misleading property information, abusive messages, spam, fraudulent requests or unlawful content.
9.4. Property Owners acknowledge that Professionals are independent and EPC Hub is not responsible for the Professional’s services, attendance, pricing, advice, quality, compliance, insurance or conduct.
9.5. Property Owners should check a Professional’s accreditation, certification, suitability, insurance, pricing, availability and terms before proceeding with any service.
9.6. Nothing in these Terms excludes or limits any mandatory statutory rights available to Consumer Users.
10. Quote Requests, Booking Requests and Professional Services
10.1. EPC Hub may allow users to send messages, quote requests, booking requests or enquiries to Professionals.
10.2. A quote request or booking request is not automatically accepted unless the relevant Professional confirms acceptance.
10.3. EPC Hub does not guarantee that any Professional will respond, quote, accept, attend, complete or honour any request.
10.4. Professionals are responsible for ensuring all quotes are accurate, complete and transparent.
10.5. Unless EPC Hub expressly states otherwise, any contract for services is formed directly between the Property Owner and the Professional.
10.6. EPC Hub is not responsible for:
a. a Professional failing to respond;
b. a Professional failing to attend;
c. a Professional charging more than expected;
d. a Professional changing price;
e. a Professional providing incorrect advice;
f. a Professional producing an inaccurate report;
g. a Professional breaching consumer law;
h. a Professional breaching accreditation rules;
i. a Professional breaching data protection law;
j. a Property Owner providing inaccurate information;
k. a dispute between users; or
l. loss arising from professional services arranged through EPC Hub.
11. Professional Memberships
11.1. EPC Hub may offer free and paid Membership Plans for Professionals.
11.2. Membership Plans may include access to platform features such as profile visibility, quote tools, Property Passport access, Professional Connections, CPD, EPC Call, payment tools, business support, onboarding support, Google Business Profile support, Lumen AI credits, work history tools and other benefits.
11.3. Membership plans, levels, prices, allowances, features, usage limits, availability and benefits are subject to change.
11.4. To see the latest Membership Plans, prices, levels, benefits and limits, visit:
www.epchub.org/memberships
11.5. The latest membership page forms part of these Terms.
11.6. Membership Plan benefits are subject to availability, fair use, technical limits, eligibility, platform rules, verification, compliance, operational capacity and any additional service-specific terms.
11.7. EPC Hub may update, replace, withdraw, rename, restructure, limit, expand or change any Membership Plan or feature at any time.
11.8. Changes to Membership Plans do not create a refund right unless required by law.
12. Professional Membership Payment, VAT and Renewal
12.1. Paid Professional Membership Plans are business-to-business memberships.
12.2. All paid Membership Plan prices are stated excluding VAT unless expressly stated otherwise.
12.3. VAT will be added at the applicable rate at checkout or invoice stage.
12.4. Paid Membership Plans are payable upfront.
12.5. Unless EPC Hub introduces and clearly offers an auto-renewal option, Membership Plans are manually renewed.
12.6. If a Membership Plan expires and is not renewed, EPC Hub may downgrade the account, reduce access, remove paid-plan benefits, reduce visibility, disable paid features, withdraw call numbers, restrict Property Passport access, remove CPD access, remove Lumen AI credits, reduce Professional Connections or return the account to Free or limited status.
12.7. EPC Hub may require payment by card, Stripe, bank transfer, invoice, payment link, direct debit or another approved method.
12.8. EPC Hub may suspend, restrict or remove access if payment fails, is disputed, reversed, charged back, cancelled, delayed, fraudulent or incomplete.
12.9. Users are responsible for all bank fees, card fees, payment processor fees, Stripe fees, exchange fees, chargeback fees and related payment costs unless EPC Hub expressly states otherwise.
13. Upgrades, Downgrades, Allowances and Usage Limits
13.1. Professionals may upgrade to a higher Membership Plan during an active term.
13.2. EPC Hub may apply a discretionary credit, pro-rata allowance or upgrade adjustment for unused time on the existing plan, but no cash refund will be provided unless required by law.
13.3. The upgraded plan begins when EPC Hub confirms the upgrade or receives the required payment.
13.4. Professionals may not downgrade during an active paid Membership Plan term.
13.5. Downgrades may take effect after the current paid term expires, unless EPC Hub agrees otherwise in writing.
13.6. Usage allowances may include EPC capacity, Property Passport access, Lumen AI credits, Professional Connections, CPD access, call features, visibility features or other plan benefits.
13.7. Usage allowances do not roll over unless EPC Hub expressly states otherwise.
13.8. Unused allowances expire at the end of the relevant usage period.
13.9. Unused allowances are not refundable, transferable, exchangeable or redeemable for cash.
13.10. Allowances cannot be transferred to another user, assessor, business, organisation or account.
13.11. If a Professional exceeds plan limits, EPC Hub may require the Professional to upgrade, wait until the next allowance period, reduce usage, or purchase additional access where available.
13.12. EPC Hub may define, measure and apply usage limits through its platform systems.
14. Refunds and Cancellations for Professional Memberships
14.1. Paid Professional Membership Plans are business-to-business purchases for professional, trade or commercial use.
14.2. Paid Professional Membership Plans are non-refundable once purchased, except where required by law or expressly agreed by EPC Hub in writing.
14.3. By purchasing a paid Professional Membership Plan, the Professional acknowledges that:
a. the purchase is made for business or professional purposes;
b. the plan may provide immediate access to digital tools, visibility benefits, data tools, CPD, onboarding support, call features or other professional resources;
c. the plan is not a consumer subscription unless EPC Hub expressly agrees otherwise;
d. use of any paid feature confirms commencement of the service; and
e. no refund is due for unused time, unused access, unused CPD, unused Professional Connections, unused capacity, unused Lumen credits, unused calls or unused visibility.
14.4. If EPC Hub removes, changes, replaces, limits, suspends, improves, restructures or withdraws any feature, this does not create a refund right unless required by law.
14.5. If a Professional is suspended, removed, restricted or terminated for breach, misconduct, non-compliance, misuse, reputational risk, unlawful activity, data misuse, payment failure or professional unsuitability, no refund will be due.
14.6. EPC Hub may issue credits, partial refunds, goodwill adjustments or extensions at its sole discretion. Any discretionary refund or credit does not create a right to future refunds or credits.
15. No Job Commission
15.1. EPC Hub currently charges 0% commission per job unless otherwise stated on the latest membership page, pricing page, checkout page, invoice or written agreement.
15.2. Professionals keep 100% of fees they agree directly with Property Owners, subject to third-party payment processing costs, taxes, VAT obligations, refunds, chargebacks and external fees.
15.3. EPC Hub may introduce, amend or remove fees, charges, commissions, lead fees, booking fees, payment processing charges, success fees or other commercial terms in the future.
15.4. Future fee changes will apply as set out in the applicable membership page, pricing page, checkout page, invoice, contract or notice.
15.5. Unless expressly stated, EPC Hub does not currently collect deposits or full service payments from Property Owners.
16. No Guarantees and Illustrative Outcomes
16.1. EPC Hub provides infrastructure, visibility, tools and marketplace access. It does not guarantee outcomes.
16.2. EPC Hub does not guarantee:
a. leads;
b. enquiries;
c. profile views;
d. quote requests;
e. booking requests;
f. bookings;
g. customers;
h. EPC volumes;
i. professional responses;
j. Property Owner responses;
k. Professional Connections;
l. Google ranking;
m. profile ranking;
n. directory position;
o. income increases;
p. conversion rates;
q. return on investment;
r. revenue growth;
s. geographic demand;
t. repeat work; or
u. business success.
16.3. Any estimated additional EPCs, business projections, revenue examples, income examples, growth estimates, visibility descriptions or plan comparisons are illustrative marketing estimates only.
16.4. They are not promises, guarantees, warranties, forecasts, representations, contractual commitments or minimum expected results.
16.5. Actual outcomes may be zero.
16.6. Outcomes depend on factors outside EPC Hub’s control, including location, demand, seasonality, pricing, service area, profile quality, reviews, availability, response time, competition, customer behaviour, professional conduct, external market conditions, platform usage, Google behaviour and wider economic conditions.
17. Network Visibility and Ranking
17.1. Network visibility is a platform exposure benefit.
17.2. Higher Membership Plans may receive increased visibility, ranking priority, directory exposure, search weighting, featured positioning, wider exposure or access to more visibility opportunities.
17.3. EPC Hub may use algorithms, editorial judgment, data signals, plan level, location, service type, profile quality, reviews, availability, response times, platform behaviour, compliance status, service area, customer relevance and other factors to determine visibility.
17.4. EPC Hub may change ranking systems, matching logic, algorithms, visibility rules or directory design at any time.
17.5. Paid members do not have an absolute right to appear above Free members in every search, area, category or customer journey.
17.6. EPC Hub may prioritise trust, relevance, user experience, compliance, customer fit, profile completeness, responsiveness, availability, service suitability or safety over plan level.
17.7. Network visibility does not guarantee leads, bookings, profile views, ranking position, enquiries, messages, calls, customers or revenue.
18. Professional Connections
18.1. Professional Connections may include connections with estate agents, letting agents, retrofit professionals, installers, mortgage or finance partners, landlords, property managers, organisations, assessors, coordinators, service providers or other property-sector stakeholders.
18.2. Professional Connections are platform networking opportunities.
18.3. A Professional Connection is not a guaranteed introduction, referral, contract, job, partnership, work opportunity, commercial relationship or income opportunity.
18.4. Professionals may search for and request connections with relevant users or organisations where available.
18.5. A Professional Connection may count when EPC Hub records a connection, connection request, accepted connection, message pathway, platform contact, searchable relationship, introduction opportunity or other connection event as determined by EPC Hub.
18.6. EPC Hub does not guarantee that any connection will accept, respond, engage, contract, refer work, provide work, pay, cooperate or remain active.
18.7. Unused Professional Connections expire and do not roll over.
18.8. Professional Connections are not transferable, refundable or exchangeable.
18.9. EPC Hub may refuse, restrict, remove or limit any connection where necessary for safety, trust, compliance, platform quality, conflict management, user protection or reputational reasons.
19. Property Passport Access
19.1. EPC Hub may provide Property Passport access to Property Owners, Professionals and other authorised users.
19.2. Property Passport access may include property information, EPC data, contact details, home energy information, upgrade plans, grant interest, quote requests, booking requests, messages, documents, professional notes, property history and related information depending on user role, permissions, plan level and platform workflow.
19.3. Professionals may only access Property Passport information where access is made available through authorised platform permissions or workflows.
19.4. Authorised access may arise where:
a. the Property Owner creates or activates a Property Passport;
b. the Property Owner sends a message to a Professional;
c. the Property Owner requests a quote;
d. the Property Owner requests a booking;
e. the Property Owner interacts with a Professional through EPC Hub;
f. the Property Owner shares or makes information visible through platform features;
g. EPC Hub grants access for support, compliance, dispute handling or platform operation; or
h. another authorised platform workflow makes the information available.
19.5. Professionals must use Property Passport information only for legitimate professional purposes connected with the relevant property, quote, booking, enquiry, customer interaction, professional service or authorised platform feature.
19.6. Professionals must not export, scrape, copy, bulk download, sell, misuse, enrich, re-identify, share, transfer or process Property Passport data outside the authorised purpose.
19.7. Professionals must not use Property Passport data for unauthorised marketing, unrelated services, data broking, competing databases, profiling, automated scraping or third-party resale.
19.8. Professionals must comply with data protection law when handling any personal data accessed through Property Passport.
19.9. Property Passport access limits may vary by Membership Plan and reset according to EPC Hub’s platform rules.
19.10. Property Passport allowances do not roll over.
19.11. Misuse of Property Passport data may result in immediate account suspension, account closure, data access removal, legal action, regulator notification, customer notification and damages recovery.
19.12. EPC Hub may log, audit and monitor Property Passport access for compliance, security, user protection, platform quality and evidence.
20. EPC Capacity and Usage
20.1. Membership Plans may include EPC capacity limits or other usage limits.
20.2. EPC capacity may refer to the number of EPC-related opportunities, requests, bookings, workflow items, property records, quote events, booking events, Property Passport uses or other EPC-related platform events made available under a plan.
20.3. EPC Hub may define, measure and apply EPC capacity through its platform systems.
20.4. EPC capacity does not guarantee that the Professional will receive, complete or earn income from that number of EPCs.
20.5. If a Professional reaches or exceeds usage limits, EPC Hub may require the Professional to upgrade, wait until reset, purchase additional access where available, or reduce usage.
20.6. EPC capacity and other usage limits do not roll over unless EPC Hub expressly states otherwise.
21. Payment Tools and Stripe
21.1. EPC Hub may provide payment automation tools, including Stripe-enabled tools, payment links, checkout tools, invoice tools, deposit tools, booking payment tools or related payment infrastructure.
21.2. Payment tools may be provided through EPC Hub, Stripe, connected accounts, third-party payment processors or a combination of these.
21.3. EPC Hub currently charges 0% job commission unless otherwise stated.
21.4. Stripe fees, payment processor fees, card fees, banking fees, chargeback fees and related payment costs are pass-through costs and are borne by the Professional unless EPC Hub states otherwise.
21.5. EPC Hub does not act as a bank, lender, insurer, escrow provider, financial adviser, payment institution or regulated financial services provider unless expressly stated.
21.6. Professionals are responsible for ensuring that amounts charged to Property Owners are accurate, lawful, transparent and agreed.
21.7. Professionals are responsible for refunds, cancellations, disputes, chargebacks, customer service issues and tax obligations relating to their services.
21.8. EPC Hub may suspend or restrict payment functionality where there is suspected fraud, misuse, chargeback risk, customer harm, regulatory concern, payment provider concern, AML concern, sanctions concern, tax concern or reputational risk.
21.9. EPC Hub may change payment providers, payment workflows, Stripe configurations, processing methods or payment tools at any time.
22. EPC Call and Call Recording
22.1. EPC Hub may provide EPC Call services to eligible Professionals.
22.2. EPC Call may include a dedicated call number, call forwarding, call tracking, call recording, call reporting, voicemail routing, call alerts or related phone features.
22.3. EPC Call numbers remain owned or controlled by EPC Hub or its telecoms provider. Professionals do not acquire ownership of any EPC Call number.
22.4. EPC Hub may assign, change, suspend, withdraw, reallocate or retire any EPC Call number at any time.
22.5. EPC Call numbers may be withdrawn when a Professional’s paid plan expires, is downgraded, is terminated, is suspended or no longer includes EPC Call access.
22.6. Calls may be forwarded to the Professional’s own phone number or other nominated number.
22.7. Professionals are responsible for ensuring their nominated phone number is correct, active, secure and capable of receiving calls.
22.8. EPC Hub does not guarantee call delivery, call quality, call volume, call recording availability, caller behaviour, customer conversion, telecoms uptime or call revenue.
22.9. Calls routed through EPC Call may be recorded.
22.10. EPC Hub will take reasonable steps to provide a call recording notice before or at the start of calls routed through EPC Call.
22.11. Call recording may be disclosed through a pre-call message, platform notice, profile notice, voicemail message, call announcement or other suitable notification.
22.12. Call recording may be used for quality assurance, compliance, training, dispute handling, evidence, safety, fraud prevention, service improvement and platform monitoring.
22.13. By using EPC Call, Professionals agree that calls may be recorded and that EPC Hub and the relevant Professional may access recordings for authorised purposes.
22.14. Call recordings may contain personal data. Users must not misuse, unlawfully disclose, publish, download, distribute, manipulate or use call recordings outside authorised purposes.
22.15. EPC Hub may retain call recordings for as long as reasonably necessary for compliance, dispute handling, legal protection, training, quality assurance, fraud prevention, legitimate business purposes and regulatory requirements, subject to EPC Hub’s retention policies and applicable law.
22.16. EPC Hub may delete, restrict or archive call recordings at its discretion or where required by law.
22.17. Professionals must ensure their own use of call recordings complies with data protection law, telecoms rules, confidentiality obligations and professional standards.
23. Lumen AI
23.1. Lumen AI is EPC Hub’s AI-powered assistant. Lumen AI is not ready yet and will be launched soon.
23.2. Lumen AI may support EPC Hub users with EPC questions, home energy questions, retrofit guidance, upgrade planning, grant guidance, property energy information, professional discovery, business support, message drafting, quote support, workflow support or other platform-related assistance.
23.3. Lumen AI may be released gradually, experimentally, in beta, to selected users, to selected plans, or subject to usage limits.
23.4. Access to Lumen AI is not guaranteed and may be delayed, changed, suspended, limited, withdrawn or replaced.
23.5. Lumen AI credits, where provided, are usage allowances. They do not roll over, are not refundable, are not transferable and have no cash value.
23.6. Lumen AI outputs are indicative only.
23.7. Lumen AI may be inaccurate, incomplete, outdated, unsuitable, inconsistent, unavailable or inappropriate for a particular property, user, regulation, scheme, grant, professional context or factual situation.
23.8. Lumen AI does not provide legal advice, financial advice, regulated advice, tax advice, building control advice, retrofit design advice, engineering advice, accreditation advice, professional compliance advice, medical advice or guaranteed technical guidance.
23.9. Users must apply their own judgment and verify outputs before relying on them.
23.10. Professionals must not rely on Lumen AI as a substitute for professional competence, accreditation rules, RdSAP methodology, PAS standards, scheme guidance, building regulations, manufacturer instructions, professional advice, customer-specific assessment or legal requirements.
23.11. EPC Hub is not liable for loss arising from reliance on Lumen AI, except where liability cannot legally be excluded.
23.12. EPC Hub may store, monitor, review and use Lumen AI interactions for safety, quality, training, improvement, compliance, dispute handling, analytics and product development in accordance with EPC Hub’s Privacy Policy.
24. CPD Access
24.1. EPC Hub may provide CPD resources, courses, modules, training materials, assessments, reflective activities, certificates and learning resources.
24.2. EPC Hub is listed with The CPD Certification Service as CPD Provider No. 21850.
24.3. EPC Hub may provide CPD materials accredited, certified, referenced or recognised where stated.
24.4. CPD access may vary by Membership Plan and may change over time.
24.5. CPD content may be delivered online, by download, by video, by written modules, by assessment, by certificate, by webinar, by live session or by another format.
24.6. Users are responsible for confirming whether any CPD content, certificate, course, module or learning activity is accepted by their own accreditation body, certification body, professional body, employer, scheme provider or regulator.
24.7. EPC Hub does not guarantee that every accreditation body, certification body, employer, scheme provider or regulator will accept EPC Hub CPD for every purpose.
24.8. EPC Hub may update, replace, withdraw, amend or remove CPD content at any time.
24.9. Users must not copy, resell, redistribute, publish, share, reproduce, train others from, commercially exploit or create derivative works from EPC Hub CPD materials without written permission.
24.10. CPD certificates may be withheld, corrected, cancelled or withdrawn if EPC Hub suspects misuse, false identity, non-completion, plagiarism, abuse, sharing, fraud or breach of these Terms.
24.11. Access to CPD may end when a Membership Plan ends, is downgraded, is suspended or is terminated.
25. Google Business Profile Setup Support
25.1. Certain Membership Plans may include Google Business Profile setup support.
25.2. Google Business Profile setup support means guidance, assistance or support with creating, improving, claiming, optimising or understanding a Google Business Profile.
25.3. The Professional must own, control or have authorised access to their own Google account and business information.
25.4. EPC Hub does not guarantee:
a. Google approval;
b. Google verification;
c. reinstatement;
d. ranking;
e. reviews;
f. calls;
g. traffic;
h. leads;
i. bookings;
j. enquiries;
k. map pack placement; or
l. search visibility.
25.5. Google may reject, suspend, remove, limit, alter or rank a profile according to its own rules.
25.6. Professionals are responsible for ensuring their Google Business Profile information is accurate, lawful and compliant with Google’s policies.
25.7. EPC Hub is not responsible for loss arising from Google’s decisions, technical systems, ranking changes, account restrictions or third-party platform rules.
26. Work History Access
26.1. EPC Hub may provide work history access through Professional dashboards, Property Passport, job records, messaging history, quote requests, booking requests, customer interactions, call logs or platform activity.
26.2. Work history access may vary by Membership Plan.
26.3. EPC Hub may determine what information is included in standard or advanced work history access.
26.4. Work history data must be used only for legitimate professional, customer service, compliance, operational, record-keeping or platform purposes.
26.5. Users must not export, scrape, sell, misuse or unlawfully process work history data.
26.6. EPC Hub may delete, archive, restrict or alter work history access where required for technical, legal, security, privacy or operational reasons.
27. Messaging and Communications
27.1. EPC Hub may provide messaging tools between Property Owners, Professionals, organisations and EPC Hub.
27.2. Users must use messaging lawfully, professionally and respectfully.
27.3. Users must not send spam, harassment, abusive content, discriminatory content, unlawful content, misleading claims, malware, phishing links, unsolicited marketing, threats, false information or content that breaches these Terms.
27.4. EPC Hub may monitor, moderate, restrict, delete, review, preserve or disclose messages where necessary for safety, compliance, support, complaints, evidence, fraud prevention, legal obligations or platform quality.
27.5. Messages sent through EPC Hub may be used as evidence in disputes, complaints, enforcement, regulatory matters or legal proceedings.
27.6. Users are responsible for the accuracy and lawfulness of messages they send.
27.7. EPC Hub does not guarantee message delivery, response times, user replies, notification delivery or conversion from messages.
28. Reviews, Ratings and Testimonials
28.1. EPC Hub may allow Property Owners and users to leave reviews, ratings or feedback.
28.2. Reviews must be honest, genuine, lawful, relevant and based on a real experience.
28.3. Users must not post fake reviews, misleading reviews, incentivised reviews without disclosure, defamatory content, abusive content, discriminatory content, competitor manipulation, review bombing, negative SEO, spam or false allegations.
28.4. EPC Hub may moderate, edit, reject, remove, hide, investigate or display reviews at its discretion.
28.5. EPC Hub does not guarantee that reviews will be published, remain published or affect ranking in any particular way.
28.6. By submitting a review or testimonial, the user grants EPC Hub a worldwide, royalty-free, perpetual licence to use, display, reproduce, adapt, moderate, publish and promote that review in connection with EPC Hub’s services, marketing, platform, analytics and communications.
28.7. Professionals must not pressure Property Owners to leave positive reviews or penalise users for honest feedback.
29. User Content and Licence
29.1. Users retain ownership of their own Content, subject to the licence granted to EPC Hub.
29.2. By uploading, submitting, publishing, sending or displaying Content through EPC Hub, users grant EPC Hub a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to host, store, use, reproduce, display, publish, adapt, distribute, analyse, moderate, translate, format, promote and otherwise process that Content for the purpose of operating, improving, marketing, protecting and developing EPC Hub.
29.3. Users confirm that they have all rights, permissions and consents required to submit their Content.
29.4. Users must not upload Content that infringes intellectual property rights, privacy rights, confidentiality rights, data protection rights or any legal duty.
29.5. EPC Hub may remove, restrict, hide or alter Content where necessary for legal, compliance, user experience, safety, technical, quality or reputational reasons.
30. No Circumvention, No Scraping and No Data Harvesting
30.1. Users must not use EPC Hub to harvest contact details, scrape professional records, copy Property Passport data, bypass platform limits, build competing databases, extract directory information, misuse EPC Hub’s network, or conduct unauthorised commercial targeting.
30.2. Users must not scrape, crawl, data mine, bulk download, copy, extract, reproduce, resell or republish EPC Hub data without written permission.
30.3. Users must not use EPC Hub data to build, train, improve or support a competing platform, directory, marketplace, AI model, lead database, marketing list, CRM database or property data product.
30.4. Users must not bypass plan limits, access limits, visibility rules, payment requirements, connection limits, Property Passport limits or technical controls.
30.5. Breach of this section may result in immediate suspension, termination, damages recovery, legal action and notification to relevant authorities.
31. Acceptable Use
31.1. Users must not misuse EPC Hub.
31.2. Users must not:
a. hack, disrupt, overload, attack, scan, probe or interfere with EPC Hub systems;
b. use bots, automated tools, scripts or unauthorised integrations;
c. create fake accounts, fake profiles, fake bookings, fake requests, fake messages or fake reviews;
d. impersonate another person or organisation;
e. misrepresent qualifications, accreditation, insurance, services, prices, availability or outcomes;
f. misuse Property Passport data;
g. misuse call recordings;
h. misuse customer information;
i. use EPC Hub for unlawful marketing;
j. upload malware, viruses or harmful code;
k. harass, abuse, threaten, discriminate against or exploit others;
l. use EPC Hub in breach of sanctions, export controls, fraud laws, data protection laws or professional rules;
m. damage EPC Hub’s reputation through false, misleading or malicious statements; or
n. use EPC Hub for any unlawful, harmful or dishonest purpose.
31.3. EPC Hub may apply rate limits, usage limits, anti-abuse rules, access restrictions, moderation systems, identity checks and technical controls.
31.4. Breach of acceptable use rules may result in immediate suspension, termination, data access removal, loss of membership, loss of fees paid, legal action and/or notification to relevant authorities.
32. Data Protection and Privacy
32.1. EPC Hub processes personal data in accordance with its Privacy Policy.
32.2. Users must read EPC Hub’s Privacy Policy before using the Platform.
32.3. EPC Hub may process personal data for account creation, profile publication, Property Passport, messaging, quote requests, booking requests, payments, CPD, call recording, customer support, complaints, compliance, fraud prevention, analytics, marketing, AI features, platform improvement and legal protection.
32.4. Professionals may act as separate independent controllers for personal data they receive, collect or process outside EPC Hub.
32.5. Professionals are responsible for their own compliance with data protection law when handling customer data, Property Passport data, call recordings, messages, quotes, booking information, documents or personal data obtained through EPC Hub.
32.6. Users must keep personal data accurate, secure and confidential.
32.7. Users must not use personal data obtained through EPC Hub for unauthorised marketing, resale, profiling, scraping, data enrichment, unrelated services or third-party disclosure.
32.8. EPC Hub may audit, log and monitor use of personal data on the Platform.
32.9. EPC Hub may restrict or remove access to data where necessary for privacy, security, legal, compliance, user protection or platform trust reasons.
33. Cookies and Tracking
33.1. EPC Hub may use cookies, pixels, local storage, analytics tools, tracking technologies and similar technologies.
33.2. Cookie use is governed by EPC Hub’s Cookie Policy.
33.3. Non-essential cookies will only be used where EPC Hub has obtained appropriate consent or where another lawful exception applies.
33.4. Users may manage cookie preferences through EPC Hub’s cookie tools, browser settings or other available mechanisms.
33.5. Some features may not work correctly if cookies are disabled.
34. Intellectual Property
34.1. EPC Hub owns or licenses all rights in the Platform, including software, brand, logos, designs, workflows, databases, directories, ranking systems, algorithms, copy, course materials, CPD materials, Property Passport structure, Lumen AI interface, profile templates, graphics, icons, documents and business methods.
34.2. Users must not copy, reproduce, resell, sublicense, modify, scrape, reverse engineer, replicate, frame, mirror or create derivative works from EPC Hub without written permission.
34.3. Users must not use EPC Hub’s name, logo, branding, screenshots, trust marks, CPD status, membership badges or other brand assets without permission, except as expressly allowed by EPC Hub.
34.4. EPC Hub may allow Professionals to display approved EPC Hub badges, CPD references, membership indicators or profile links, subject to EPC Hub’s rules.
34.5. EPC Hub may withdraw permission to use any badge, logo, brand asset or claim at any time.
35. Third-Party Services and Integrations
35.1. EPC Hub may integrate with third-party services, including payment processors, hosting providers, telecoms providers, AI providers, analytics tools, email providers, mapping tools, government registers, accreditation databases, CPD platforms, Google services, Stripe and other providers.
35.2. Third-party services are subject to their own terms, policies, pricing, uptime, rules and decisions.
35.3. EPC Hub is not responsible for third-party downtime, errors, refusal, suspension, rejection, ranking changes, policy changes, data loss, account restrictions, payment failures, integration failures or service changes.
35.4. EPC Hub may replace, remove, update, suspend or change third-party integrations at any time.
35.5. Users must comply with all third-party terms where they use third-party features through EPC Hub.
36. Availability and Service Changes
36.1. EPC Hub is provided on an “as is” and “as available” basis.
36.2. EPC Hub does not guarantee uninterrupted, error-free, secure, continuous or permanent availability.
36.3. EPC Hub may experience downtime, maintenance, bugs, delays, data errors, integration failures, outages or service interruptions.
36.4. EPC Hub may update, test, change, improve, remove, suspend, withdraw, limit, replace or restructure any part of the Platform at any time.
36.5. EPC Hub is not liable for loss of profit, loss of opportunity, loss of bookings, lost enquiries, lost data, loss of visibility, lost ranking or business interruption caused by platform changes or downtime, except where liability cannot legally be excluded.
37. Suspension, Restriction and Termination
37.1. EPC Hub may suspend, restrict, downgrade, hide, remove or terminate any account, profile, feature access, data access, call number, membership, Property Passport access, CPD access, messaging access or payment access where EPC Hub considers it necessary.
37.2. Reasons may include:
a. breach of these Terms;
b. suspected breach;
c. payment failure;
d. chargeback or payment dispute;
e. inaccurate information;
f. accreditation or certification concerns;
g. insurance concerns;
h. poor conduct;
i. repeated complaints;
j. data misuse;
k. misuse of call recordings;
l. misuse of Property Passport;
m. fraud risk;
n. security risk;
o. regulatory concern;
p. professional unsuitability;
q. unlawful activity;
r. reputational risk;
s. user safety concern;
t. third-party provider requirement; or
u. legal obligation.
37.3. EPC Hub may act without prior notice where immediate action is necessary.
37.4. Termination or suspension for breach does not entitle the user to a refund.
37.5. Upon termination, EPC Hub may remove access to paid-plan features, profile visibility, CPD, call numbers, Lumen credits, Property Passport data, messages, work history, Professional Connections and other platform services.
37.6. Clauses intended to survive termination will continue to apply, including payment obligations, liability limits, indemnities, intellectual property rights, data obligations, confidentiality, dispute provisions, enforcement rights and restrictions on misuse.
38. Complaints and Disputes Between Users
38.1. Users should first try to resolve disputes directly and professionally.
38.2. Complaints about EPC Hub platform issues should be sent to support@epchub.org.
38.3. Users should provide relevant evidence, including screenshots, messages, call times, booking details, quote information, property information, Professional details and a clear description of the issue.
38.4. EPC Hub may review platform records, messages, call recordings, Property Passport activity, account history, payment records and other evidence.
38.5. EPC Hub may decide whether to intervene, mediate, restrict accounts, remove content, suspend users, provide information or take no action.
38.6. EPC Hub is not required to resolve disputes between Property Owners and Professionals.
38.7. Complaints about the professional quality, legality, accuracy or conduct of an assessment, report, retrofit service, installation or professional service should be raised with the relevant Professional and, where appropriate, their accreditation body, certification body, regulator or insurer.
39. Disclaimers
39.1. EPC Hub does not warrant that:
a. any Professional is suitable for a user’s needs;
b. any profile information is complete or error-free;
c. any Professional will respond;
d. any quote will be honoured;
e. any booking request will be accepted;
f. any Property Passport information is complete or accurate;
g. any Lumen AI output is correct;
h. any CPD content will be accepted by every accreditation body;
i. any Google Business Profile support will improve ranking;
j. any payment tool will operate without issue;
k. any call will be received or recorded;
l. any Professional Connection will produce work; or
m. any membership will produce a financial return.
39.2. Information on EPC Hub is provided for general platform, marketplace, property energy, business and user support purposes.
39.3. EPC Hub does not provide legal, financial, tax, mortgage, investment, insurance, retrofit design, building control, technical, accreditation, engineering or regulated professional advice.
39.4. Users should seek independent advice where appropriate.
40. Liability
40.1. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or statutory rights that cannot legally be excluded.
40.2. Subject to clause 40.1, EPC Hub is not liable for:
a. loss of profits;
b. loss of revenue;
c. loss of business;
d. loss of goodwill;
e. loss of opportunity;
f. loss of anticipated savings;
g. loss of data;
h. business interruption;
i. indirect or consequential loss;
j. loss caused by Professionals;
k. loss caused by Property Owners;
l. loss caused by third-party providers;
m. failed bookings;
n. failed quotes;
o. poor professional services;
p. inaccurate reports;
q. regulatory penalties incurred by users;
r. reliance on Lumen AI;
s. failure of Stripe or payment tools;
t. telecoms failures;
u. Google ranking changes;
v. customer behaviour;
w. reduced visibility; or
x. changes to EPC Hub’s features, pricing or plans.
40.3. Subject to clause 40.1, EPC Hub’s total aggregate liability to any Business User for all claims in any 12-month period is limited to the total Fees paid by that Business User to EPC Hub in the 12 months before the event giving rise to the claim.
40.4. Where no Fees were paid by the user, EPC Hub’s total liability is limited to £100, subject to clause 40.1.
40.5. For Consumer Users, EPC Hub does not exclude or limit liability where consumer law does not permit it.
40.6. The limitations in this section apply whether the claim is based on contract, tort, negligence, breach of statutory duty, misrepresentation, restitution or otherwise.
41. User Indemnity
41.1. Business Users and Professionals agree to indemnify EPC Hub, its directors, employees, contractors, affiliates, service providers and representatives against all losses, claims, damages, costs, liabilities, regulatory penalties, legal fees and expenses arising from:
a. breach of these Terms;
b. unlawful use of EPC Hub;
c. professional services provided by the user;
d. inaccurate profile information;
e. false accreditation or certification claims;
f. lack of insurance;
g. data protection breaches caused by the user;
h. misuse of Property Passport data;
i. misuse of call recordings;
j. misuse of customer information;
k. intellectual property infringement;
l. fraud, misrepresentation or misconduct;
m. tax, VAT or payment failures;
n. chargebacks caused by the user’s services;
o. complaints or claims by Property Owners;
p. regulatory action linked to the user’s conduct;
q. reputational harm caused by the user; or
r. any service, advice, report, quote, booking or communication provided by the user.
41.2. EPC Hub may recover enforcement, investigation, collection and legal costs from users where EPC Hub incurs costs because of a user’s breach.
42. Taxes and VAT
42.1. EPC Hub’s paid Membership Plan prices are exclusive of VAT unless expressly stated otherwise.
42.2. VAT will be charged at the applicable rate where required.
42.3. Professionals are responsible for their own tax, VAT, income tax, corporation tax, national insurance, accounting, bookkeeping, invoicing and reporting obligations.
42.4. EPC Hub is not responsible for determining whether a Professional must register for VAT, charge VAT, report income, issue invoices or pay tax.
42.5. Professionals must not represent that EPC Hub is responsible for their tax affairs.
43. Confidentiality
43.1. Users may receive confidential or commercially sensitive information through EPC Hub, including platform processes, pricing, technical information, customer information, Professional information, Property Passport data, CPD materials, call recordings, internal communications or business information.
43.2. Users must keep confidential information secure and must not disclose it except where authorised or legally required.
43.3. Confidentiality obligations continue after account closure.
44. Force Majeure
44.1. EPC Hub is not liable for delay, failure or interruption caused by events beyond its reasonable control.
44.2. This includes cyber incidents, telecoms failures, payment provider outages, cloud outages, data centre issues, strikes, pandemics, natural disasters, fires, floods, war, terrorism, civil unrest, regulatory changes, government action, utility failures, supplier failure, internet failure or third-party platform changes.
44.3. Force majeure does not remove a user’s obligation to pay Fees already due.
45. Changes to These Terms
45.1. EPC Hub may update these Terms from time to time.
45.2. Changes may be made to reflect new features, legal changes, platform changes, membership changes, payment changes, AI features, CPD changes, business changes, compliance requirements or operational needs.
45.3. EPC Hub may notify users by email, platform notice, website publication or other reasonable method.
45.4. Continued use of EPC Hub after updated Terms are published or notified means acceptance of the updated Terms.
45.5. If a user does not agree to updated Terms, they must stop using EPC Hub.
46. Acceptance Evidence and Version Control
46.1. EPC Hub may record and rely on evidence of acceptance, including:
a. account creation;
b. checkbox acceptance;
c. payment records;
d. IP address;
e. timestamp;
f. email address;
g. browser information;
h. device information;
i. plan purchase;
j. login history;
k. continued use; and
l. platform activity.
46.2. EPC Hub may maintain archived versions of these Terms.
46.3. EPC Hub may rely on the version of the Terms in force at the relevant time.
46.4. Users should save or print a copy of the Terms when they create an account, purchase a plan or use EPC Hub.
47. Notices
47.1. EPC Hub may send notices by email, in-platform message, website notice, dashboard notice, postal notice or other reasonable communication method.
47.2. Notices sent by email are treated as received when sent, unless EPC Hub receives a failed delivery notification.
47.3. Users must keep contact details up to date.
47.4. Legal notices to EPC Hub must be sent to info@epchub.org unless EPC Hub publishes a different legal notice address.
48. Assignment
48.1. EPC Hub may assign, transfer, subcontract, novate or delegate its rights and obligations under these Terms to another company, group company, purchaser, successor, contractor or service provider.
48.2. Users may not assign or transfer their rights or obligations without EPC Hub’s prior written consent.
49. Severability
49.1. If any clause of these Terms is found invalid, unlawful or unenforceable, the remaining clauses remain valid and enforceable.
49.2. Any invalid clause will be interpreted or replaced in a way that most closely reflects the original commercial intention while remaining lawful and enforceable.
50. Waiver
50.1. If EPC Hub does not enforce a right immediately, this does not mean EPC Hub has waived that right.
50.2. Any waiver must be in writing to be effective.
51. Entire Agreement
51.1. These Terms, together with any policies, plan terms, checkout terms, written agreements or additional terms referenced by EPC Hub, form the agreement between EPC Hub and the user.
51.2. Business Users acknowledge that they have not relied on any statement, promise, estimate, projection, illustration, representation or marketing claim not expressly set out in these Terms or a written agreement signed by EPC Hub.
52. No Partnership or Agency
52.1. Nothing in these Terms creates a partnership, joint venture, employment relationship, worker relationship, agency relationship, franchise relationship or representative relationship between EPC Hub and any user.
52.2. Professionals must not represent themselves as agents, employees, partners or representatives of EPC Hub.
53. Third-Party Rights
53.1. Except where expressly stated, no person other than EPC Hub and the relevant user has rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
54. Statutory Rights
54.1. Nothing in these Terms excludes, restricts or limits rights that cannot be excluded, restricted or limited by law.
54.2. Where a user is acting as a Consumer User, mandatory consumer rights continue to apply.
54.3. Where a user is acting as a Business User, the user acknowledges that Professional Membership Plans are business-to-business services intended for professional, trade or commercial use.
55. Governing Law and Jurisdiction
55.1. These Terms are governed by the laws of England and Wales.
55.2. Subject to any mandatory consumer rights, the courts of England and Wales have exclusive jurisdiction over disputes arising from or connected with these Terms.
55.3. Where legally permissible, disputes should be brought in the courts located in London or such other venue as EPC Hub reasonably determines.
55.4. Users must first attempt to resolve disputes through EPC Hub’s complaints process before issuing formal proceedings, unless urgent legal action is required.
56. Contact
For questions about these Terms, contact:
EPC Hub
Legal notices: info@epchub.org
Support: support@epchub.org
Complaints: support@epchub.org
Registered office: 124 City Road, London, England, EC1V 2NX
Privacy/data protection email: privacy@epchub.org
Schedule 1 — Professional Membership Plans
EPC Hub may offer a range of free and paid Professional Membership Plans.
Membership Plans may include different levels of access to platform tools, profile visibility, Property Passport access, Professional Connections, CPD resources, EPC Call, payment tools, Lumen AI, onboarding support, Google Business Profile support, dashboards, work history and other benefits.
Membership plans, levels, prices, VAT treatment, features, usage limits, allowances, descriptions, names and benefits are subject to change.
The latest Membership Plans are available at:
www.epchub.org/memberships
Users are responsible for checking the latest Membership Plan information before purchasing, renewing, upgrading or relying on any feature.
EPC Hub may update, replace, withdraw, rename, restructure, limit, expand or change any Membership Plan or feature at any time.
Unless required by law, changes to Membership Plans do not entitle users to refunds, credits, compensation or damages.
Schedule 2 — Usage Limits and Allowances
Membership Plans may include usage limits, including but not limited to:
a. EPC capacity;
b. Property Passport access;
c. Professional Connections;
d. CPD access;
e. Lumen AI credits;
f. call features;
g. messaging features;
h. work history access;
i. quote tool access;
j. booking request access;
k. payment tool access; and
l. visibility benefits.
Usage limits are measured by EPC Hub’s systems.
Usage limits may reset daily, monthly, annually, by membership period or by another usage cycle depending on the feature.
Unused usage allowances do not roll over unless EPC Hub expressly states otherwise.
Unused usage allowances are not refundable, transferable, exchangeable or redeemable for cash.
EPC Hub may amend usage limits to protect platform stability, fairness, security, compliance, service quality or commercial sustainability.
Schedule 3 — Platform Data, Evidence and Records
EPC Hub may keep platform records, including:
a. account data;
b. profile data;
c. payment records;
d. messages;
e. quote requests;
f. booking requests;
g. Property Passport access logs;
h. call logs;
i. call recordings;
j. support tickets;
k. complaints;
l. CPD activity;
m. Lumen AI interactions;
n. acceptance records;
o. usage logs; and
p. security records.
EPC Hub may use platform records for:
a. service operation;
b. customer support;
c. complaints;
d. dispute handling;
e. compliance;
f. fraud prevention;
g. safety;
h. legal protection;
i. platform improvement;
j. analytics;
k. billing;
l. enforcement; and
m. evidence.
EPC Hub’s platform records may be used as evidence in disputes, complaints, enforcement, regulatory matters or legal proceedings.
Data handling is subject to EPC Hub’s Privacy Policy and applicable law.
