Last updated: 15 September 2025
1. Introduction
1.1. Welcome to epchub.org (“EPC Hub”, “we”, “our”, “us”). EPC Hub operates two core services:
(a) the Platform Service, which connects Domestic Energy Assessors (“Assessors”) and homeowners or clients (“Customers”) for Energy Performance Certificate (EPC) assessments and related services; and
(b) the Learning Hub / CPD Hub Service, which provides continuing professional development (CPD) training, courses, qualifications, and educational resources for professionals (“Learners”).
1.2. By registering for, accessing, or using EPC Hub, you confirm that you are at least 18 years old, legally capable of entering into binding contracts, and agree to be legally bound by these Terms and Conditions (the “Terms”). If you do not agree to these Terms, you must not use the Platform Service or the Learning Hub / CPD Hub.
1.3. These Terms constitute the entire agreement between you and EPC Hub and supersede any prior understandings or agreements. You acknowledge that you have not relied on any representations, promises, or statements outside of these Terms. Users are contractually estopped from later claiming misrepresentation.
1.4. These Terms are drafted in English. In the event of translation, the English version shall prevail. All notices, communications, and proceedings must be in English.
1A. Defined Terms
For clarity and risk allocation, the following terms have the meanings set out below:
Account: a registered user profile created on EPC Hub.
Acceptable Use Policy (AUP): rules governing acceptable behaviour and use of EPC Hub (as updated from time to time and incorporated herein).
Add-On Feature: any optional feature, module, or pack (e.g., CRM, lead routing, installer/agent connect, analytics, premium course modules) subject to additional fees and/or supplemental terms.
Administrator: a User to whom an Assessor/organisation grants special rights to manage the Account.
Affiliates: entities controlling, controlled by, or under common control with a party (control meaning >50% voting or equity interest or equivalent control).
AI Functionality: features powered by artificial intelligence, machine learning, LLMs or similar technologies.
Beta Service: any functionality marked beta, trial, preview, pilot, early access, or otherwise not generally available.
Booking: a confirmed agreement between an Assessor and Customer for services through EPC Hub.
Confidential Information: non-public information disclosed by one party to the other, whether oral or written, that is designated confidential or reasonably understood as confidential.
Content: all text, data, images, videos, audio, reviews, submissions, coursework, quizzes, certificates, branding, and materials uploaded to or made available through EPC Hub.
Credentials: usernames, passwords, API keys and other access methods.
Customer: a homeowner or business client using EPC Hub to request or book services.
DPA: EPC Hub’s Data Processing Addendum, where applicable, governing our processing of personal data on your behalf.
Feedback: any suggestions, ideas, requests, bug reports, or enhancements relating to EPC Hub.
Fees: all amounts payable to EPC Hub, including platform fees, subscription fees, course/membership fees, add-on fees, overage fees, penalties, interest, and collection costs.
Force Majeure Event: events beyond reasonable control, including natural disasters, pandemics, strikes, cyber incidents, ISP outages, embargoes, sanctions/export control restrictions, or changes in law.
Instant Booker: EPC Hub’s instant quoting and booking tool enabling Customers to book Assessors directly.
Learner: any user who accesses EPC Hub’s Learning Hub / CPD Hub courses or resources.
Marketplace/Integrations: any directory, integration, or interoperation with third-party applications, tools, or partners.
Non-EPC Hub Application: any software or service not developed by EPC Hub that interoperates with EPC Hub.
Personal Data: information relating to an identified or identifiable natural person.
Platform Fee: the percentage or fixed fee payable to EPC Hub for bookings or transactions via the Platform Service.
Privacy Policy: EPC Hub’s privacy notice describing our data practices.
Sensitive Information: special category data or regulated data requiring heightened protection (e.g., health/genetic/biometric data; children’s data; precise identifiers; government IDs; financial account numbers; criminal history; protected characteristics) as defined under applicable law.
Subscription: the plan selected by a User (e.g., Free, PRO, Learning Hub/CPD membership), defining entitlements, scope of use, limits, and Fees.
Subscription Term: the initial and renewal periods during which a Subscription is active.
Third-Party Services: external providers used with EPC Hub (e.g., payment processors, webinar tools, video hosting, proctoring, analytics, identity verification).
User: any individual authorised to access an Account (Assessors, Customers, Learners, Administrators).
Headings and examples are for convenience only and do not limit meaning. “Including,” “include,” and “includes” are deemed to be followed by “without limitation.”
2. Our Role and Scope of Services
2.1. Platform Service. EPC Hub acts as a technology intermediary enabling Assessors to publish profiles, pricing and service areas, and enabling Customers to request and book services. We are not an employer, principal, contractor, or agent of any Assessor.
2.2. Learning Hub / CPD Hub Service. EPC Hub provides courses, CPD modules, live classes/webinars, exams/assessments, certificates, and related educational resources for Learners.
2.3. No Guarantee of Outcomes. EPC Hub does not warrant the quality, timing, or outcome of Assessors’ services or the acceptance of CPD hours/credits by third-party bodies unless expressly stated in writing. Compliance with all regulations rests with the Assessor/Learner as applicable.
2.4. Modifications. EPC Hub may introduce, modify, suspend, or withdraw any feature or service (including Beta Services, Add-On Features, and course content) at any time, without liability for lost income, opportunities, or costs. Trial/Beta features are provided “as is” and may be withdrawn.
2.5. Delegation. EPC Hub may provide services via Affiliates or Third-Party Services.
2.6. Risk & Reputation. EPC Hub may suspend or terminate accounts where continued association poses regulatory, compliance, security, or reputational risk.
2.7. Third-Party Services. EPC Hub is not responsible for outages, failures, or data handling practices of Third-Party Services (e.g., payment processors, webinar platforms, video/CDN hosting, conferencing, marketplace partners, or identity verification providers).
2.8. AI Functionality. EPC Hub may provide AI tools. Outputs may be inaccurate, incomplete, or non-unique and must be independently reviewed before use. You must not present AI-generated content as solely human-authored and must comply with applicable law and provider policies. EPC Hub disclaims liability for reliance on AI outputs.
3. Accounts, Eligibility, and Administration
3.1. Account Integrity. Accounts are personal to each User and linked to true and accurate registration details. Accounts must not be sold, rented, transferred, or shared.
3.2. Accreditation & Insurance (Assessors). Assessors warrant they: (i) hold valid accreditation; (ii) maintain professional indemnity and public liability insurance; (iii) are competent and authorised to perform EPC assessments; and (iv) will comply with RdSAP 10, EPC regulations, consumer law, and advertising standards. EPC Hub may request evidence at any time and suspend the Account immediately if proof is not provided.
3.3. Security. You are responsible for Credentials, device security, and environment hardening (updates, antivirus, firewalls). You must promptly notify EPC Hub of suspected compromise. EPC Hub is not liable for breaches arising from user environments.
3.4. Administration & Identity. EPC Hub may rely on Administrator instructions and require identity checks or indemnities where Account access is disputed.
3.5. Audits. EPC Hub may audit Assessor accounts, pricing, service areas, credentials, and EPC records/logs to verify compliance.
3.6. Inactive Accounts. Accounts inactive for 12+ months may be suspended or closed.
3.7. Sanctions/AML. EPC Hub may conduct sanctions and anti-money laundering checks.
4. Services & Bookings (Platform)
4.1. Profiles & Listings. Assessors may publish profiles, pricing, and service areas.
4.2. Booking Process. Customers may request and book services, subject to Assessor acceptance and availability.
4.3. Assessor Warranties. Assessors must not misrepresent qualifications, manipulate reviews, or mislead Customers on pricing/availability. Subcontracting requires Customer consent.
4.4. Customer Conduct. Customers must provide accurate property details, ensure safe access (including control of pets/hazards), pay Fees on time, and act respectfully.
4A. Instant Booker (Platform)
4A.1. EPC Hub provides Instant Booker for direct bookings.
4A.2. Assessors are solely responsible for accurate pricing (including travel/surcharges), correct service areas/locations, and accurate availability.
4A.3. A confirmed Instant Booker reservation constitutes a legally binding contract between Assessor and Customer.
4A.4. EPC Hub is not liable for bookings made with incorrect settings.
4A.5. Assessors must promptly update settings upon moving, changing service areas, or amending pricing.
4B. Add-On Features; Beta Services; AI Functionality
4B.1. Add-On Features. Optional modules/packs may carry separate Fees and supplemental terms. Access runs concurrently with the underlying Subscription Term unless stated otherwise.
4B.2. Beta Services. Beta/pre-release features are provided for evaluation “as is”, may change or cease at any time, and may collect usage/telemetry to improve EPC Hub. EPC Hub disclaims all liability for Beta Services.
4B.3. AI Functionality.
(a) You are responsible for Inputs and use of Outputs. Do not use AI to break laws, infringe rights, or mislead others.
(b) Outputs may be inaccurate, biased, or duplicative; validate before use.
(c) EPC Hub may use third-party AI providers. Inputs/Outputs may be shared with such providers solely to deliver AI features.
(d) You must comply with applicable AI provider policies. EPC Hub disclaims liability for provider acts/omissions.
5. Acceptable Use & Restrictions
You shall not (and shall not permit anyone to):
(a) copy, modify, translate, or create derivative works of EPC Hub or any part thereof;
(b) reverse engineer, decompile, disassemble, decode, or attempt to derive source code;
(c) circumvent technical protections or access controls;
(d) conduct or authorise penetration testing or security scanning without EPC Hub’s written consent;
(e) scrape, crawl, harvest, or data-mine EPC Hub or its directories;
(f) use EPC Hub for competitive analysis or to build a competing service;
(g) remove proprietary notices or branding;
(h) upload or process Sensitive Information or special category data;
(i) violate sanctions/export controls or applicable law;
(j) transmit malware, spam, or illegal content;
(k) abuse, harass, or dox other Users;
(l) misrepresent identity, credentials, or permissions;
(m) engage in non-circumvention breaches (see Section 8.7/9.7); or
(n) exceed fair use limits or attack service stability.
6. Trade Controls & Sanctions Compliance
6.1. You represent and warrant that you: (i) are not a restricted person under UK/EU/US/UN sanctions; (ii) are not located in a comprehensively sanctioned jurisdiction; and (iii) will not use EPC Hub in violation of sanctions/export controls.
6.2. You shall promptly notify EPC Hub if you become a restricted person or if your use may breach sanctions/export controls. EPC Hub may suspend/terminate without liability for suspected or actual breaches.
7. Fees, Payments, Taxes (Platform)
7.1. Platform Fee. EPC Hub charges a platform fee on bookings. The fee depends on the Assessor’s plan (Free/PRO) at the time of booking. A minimum booking fee (e.g., £10) may apply.
7.2. Subscriptions (PRO). PRO subscriptions bill monthly/annually and auto-renew unless cancelled before the renewal date. PRO fees are non-refundable, except where required by law.
7.3. Processors. Payments are handled by Third-Party Services. EPC Hub does not store full card details.
7.4. Withhold/Offset. EPC Hub may withhold, freeze, or offset amounts in cases of disputes, chargebacks, suspected fraud, AML checks, or investigations.
7.5. Non-Circumvention & Liquidated Damages. Assessors must not divert EPC Hub leads off-platform to avoid Fees. Breach may result in immediate suspension and recovery of lost Fees plus liquidated damages of 20% of the job value, escalating to £500 for the first offence and £1,000 for each subsequent offence. Fake/manipulated reviews may incur £250 per incident. These amounts are genuine pre-estimates of loss and may be indexed annually by UK CPI.
7.6. Interest & Costs. Unpaid balances accrue interest at 4% above the Bank of England base rate. You agree to pay all reasonable collection, legal, and enforcement costs.
7.7. Priority. Platform Fees take priority over Assessor payouts in insolvency, disputes, or chargebacks. EPC Hub may offset unpaid sums against any payout.
7.8. Taxes. Assessors are responsible for their own tax obligations (VAT, income tax, National Insurance). EPC Hub is not your employer or tax agent.
7.9. VAT. EPC Hub is not currently VAT-registered; no VAT is charged. If EPC Hub becomes VAT-registered, VAT will be applied prospectively to applicable Fees.
7.10. Currency. Fees are in GBP (£) unless otherwise stated. Users are responsible for FX and bank/processing fees.
7.11. Pre-authorisation. EPC Hub and its processors may pre-authorise cards to confirm validity and available funds; you consent to such pre-authorisations.
8. Cancellations & Refunds (Platform)
8.1. Deposits are non-refundable once paid, except where the Assessor is unable to carry out the job.
8.2. Assessor Cancellation. If an Assessor cancels without valid reason, they must refund the Customer’s deposit. EPC Hub may deduct this from future payouts.
8.3. Customer Cancellation. Customers may cancel free up to 24 hours before the appointment unless otherwise specified by the Assessor. Cancellations within 24 hours may be charged in full or part at the Assessor’s discretion.
8.4. Access/Accuracy Failures. No refund where Customers provide false/incomplete details or fail to provide access at the agreed time.
8.5. Responsibility. EPC Hub is not responsible for issuing refunds where the Assessor is at fault.
8.6. Statutory Rights. Nothing in these Terms affects statutory consumer rights.
9. Learning Hub / CPD Hub – Access, Payments, and Usage
9.1. Unlimited Access During Active Term. Upon purchase of a course, bundle, or membership, Learners receive unlimited access to all courses and materials available within their plan for the duration of their active enrolment or membership period (“Access Term”). EPC Hub may add, modify, or retire courses/materials at any time.
9.2. Membership & Billing. Course purchases may be one-off or subscription-based membership. Subscriptions auto-renew unless cancelled before renewal. Membership scope and included courses may vary by plan and over time.
9.3. Assessments & Certificates. Some courses require completion of modules, assignments, proctored exams, or attendance at live sessions. Certificates (including CPD certificates) are issued upon meeting course criteria.
9.4. Academic Integrity. Plagiarism, cheating, impersonation, or misrepresentation in assessments is prohibited and may result in suspension or revocation of certificates without refund.
9.5. Fair Use. EPC Hub may enforce fair usage (e.g., device limits, rate limits, anti-bot protections, download constraints). Excessive or abusive usage may result in suspension.
9.6. Third-Party Delivery. Courses may be delivered via Third-Party Services (webinar platforms, video hosting, proctoring). EPC Hub is not liable for outages or failures of such services.
9.7. Refunds (Learning). Unless a statutory right applies, course and membership fees are non-refundable once access is granted. If EPC Hub materially fails to provide purchased access due to our fault and cannot remedy within a reasonable time, EPC Hub may offer a pro-rata refund or credit at our discretion.
9.8. Updates & Versioning. Course content may be updated for regulatory or industry changes. We do not guarantee access to deprecated/retired versions.
9.9. Recognition by External Bodies. CPD hours/points are indicative and acceptance by third-party bodies is not guaranteed unless we expressly confirm in writing.
10. Reviews, User Content, and Feedback
10.1. Reviews. Customers and Learners may leave reviews based on genuine experiences. EPC Hub may moderate or remove reviews at our discretion.
10.2. Content Licence. By posting Content (reviews, branding, coursework, forum posts, submissions), you: (i) represent you own or have rights to the Content; (ii) grant EPC Hub an irrevocable, perpetual, worldwide, royalty-free licence (with the right to sublicense) to host, use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works for operation, improvement, marketing, and archival purposes; and (iii) waive moral rights to the extent permitted by law.
10.3. Marketing Use. EPC Hub may use Assessor names, branding, and reviews in promotional materials unless the Assessor opts out in writing.
10.4. Feedback. You grant EPC Hub a perpetual, irrevocable, worldwide, royalty-free, assignable, sublicensable licence to use, adapt, commercialise, and publish Feedback without compensation.
11. Data Protection, Privacy, and Sensitive Information
11.1. Compliance. EPC Hub complies with the UK GDPR and Data Protection Act 2018.
11.2. Privacy Policy. Our Privacy Policy describes how we collect, use, and share Personal Data. By using EPC Hub, you acknowledge our Privacy Policy.
11.3. Controller/Processor Roles.
(a) For data you collect independently (e.g., an Assessor collecting Customer data directly), you act as an independent controller.
(b) Where EPC Hub processes Personal Data to provide services to you, the DPA (if applicable) governs such processing.
11.4. Sensitive Information. EPC Hub is not designed to process Sensitive Information. Uploading such data is prohibited. EPC Hub disclaims liability for any processing of Sensitive Information in breach of this clause.
11.5. Retention. EPC Hub may retain Account data for up to 6 years post-closure for legal, tax, audit, and record-keeping purposes.
11.6. Analytics & Improvement. EPC Hub may use aggregated/anonymised data (including usage telemetry) to operate, secure, analyse, and improve services and to develop new features, including AI model refinement for EPC Hub’s own services.
11.7. Backups. EPC Hub is not responsible for backing up your Content. Maintain your own copies.
11.8. Evidence. EPC Hub may rely on server logs, booking records, learning logs, and payment histories as prima facie proof in disputes.
11.9. International Transfers. EPC Hub may transfer/process data internationally with appropriate safeguards.
11.10. Data Portability. EPC Hub is not obliged to provide exports beyond statutory GDPR requirements for personal data.
11.11. Compelled Disclosure. EPC Hub may disclose Confidential Information, including Personal Data, when legally compelled, using reasonable efforts to provide prior notice where permitted.
12. Confidentiality
12.1. Each party shall protect the other’s Confidential Information with at least reasonable care, use it solely to perform under these Terms, and disclose it only to personnel/contractors with a need-to-know under confidentiality obligations.
12.2. Exceptions: information already public (without breach), independently developed, or rightfully obtained from a third party without duty of confidentiality.
12.3. Compelled disclosure is permitted (with prior notice where lawful). Costs of compiling/producing information in civil proceedings may be recoverable.
13. Warranties; Disclaimers
13.1. Your Warranties. You warrant that: (i) you have authority to agree to these Terms; (ii) your Content and use of EPC Hub comply with law and these Terms; (iii) you will maintain appropriate insurance (Assessors); and (iv) you will not upload Sensitive Information.
13.2. Service Disclaimer. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EPC HUB, THE PLATFORM SERVICE, THE LEARNING HUB / CPD HUB, ALL CONTENT, BETA SERVICES, AI FUNCTIONALITY, ADD-ON FEATURES, AND THIRD-PARTY INTEGRATIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND (EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE), INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR AVAILABILITY. EPC HUB DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT DEFECTS WILL BE CORRECTED.
13.3. Professional/Implementation Services (if any) are provided as-is without warranties and outcomes are not guaranteed.
14. Indemnities
14.1. Your Indemnity to EPC Hub. You shall defend, indemnify, and hold harmless EPC Hub and its Affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to: (i) your Content; (ii) your services/products to third parties; (iii) your violation of law or these Terms (including AUP, sanctions/export controls); (iv) disputes between you and any Customer/Learner/Assessor; or (v) security incidents caused by your negligence or systems.
14.2. IP Indemnity by EPC Hub (Limited). If a third party alleges that EPC Hub’s generally available, unmodified service (as provided by EPC Hub) directly infringes a UK trademark, copyright, or patent, EPC Hub will defend the claim and pay damages finally awarded or agreed in settlement, provided you promptly notify EPC Hub, give sole control of the defence and settlement to EPC Hub, and cooperate. EPC Hub has no obligation if the claim arises from: (i) your Content or configurations; (ii) combination with non-EPC Hub items; (iii) Beta Services or free/trial features; or (iv) your breach of these Terms. If infringement is found or likely, EPC Hub may procure rights, modify the service, or terminate affected features with a pro-rata refund for the unused pre-paid period of the affected paid feature (if any). THIS SECTION STATES EPC HUB’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR IP INFRINGEMENT.
15. Limitation of Liability
15.1. Exclusion of Certain Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EPC HUB SHALL NOT BE LIABLE FOR LOST PROFITS, REVENUE, GOODWILL, DATA LOSS, BUSINESS INTERRUPTION, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, EXEMPLARY, OR PUNITIVE DAMAGES, HOWEVER CAUSED, EVEN IF ADVISED OF THE POSSIBILITY.
15.2. Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EPC HUB’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) £100; OR (B) THE TOTAL FEES PAID BY YOU TO EPC HUB IN THE 12 MONTHS PRECEDING THE FIRST INCIDENT GIVING RISE TO LIABILITY (LIMITED, FOR FREE SERVICES, TO £100).
15.3. Basis of Bargain. The disclaimers and limitations are fundamental elements of the bargain and apply regardless of the theory of liability and even if a remedy fails its essential purpose.
15.4. Jurisdictional Limits. Some jurisdictions do not permit certain exclusions or limitations. In such cases, EPC Hub’s liability shall be limited to the maximum extent permitted by law.
16. Term, Termination, Suspension, and Effect
16.1. Term. These Terms apply from first access or registration and continue while you use EPC Hub.
16.2. Termination for Convenience.
(a) You may terminate at any time via in-app cancellation (effective at the end of the then-current Subscription Term; no refunds).
(b) EPC Hub may terminate effective on a renewal date or, at any time, with pro-rata refund for any pre-paid, unused period of a fully paid Subscription (excluding free/beta/trial services).
16.3. Termination for Cause. Either party may terminate with written notice if the other materially breaches these Terms and fails to cure within 30 days of notice; EPC Hub may terminate immediately for breaches of Sections 5 (AUP), 6 (Sanctions), 7–9 (Fees/Non-Circumvention), 11 (Data/Sensitive Information), 13 (Warranties), or 14 (Indemnities).
16.4. Suspension. EPC Hub may suspend all or part of the services immediately, with or without notice, if: (i) there is a threat to security, integrity, or availability; (ii) suspicious, fraudulent, illegal, abusive, excessive, or non-compliant use; (iii) sanctions/export control concerns; (iv) non-payment; or (v) to comply with law. EPC Hub will tailor the scope/duration of suspension acting in good faith.
16.5. Effect of Termination. Upon termination: (i) you must stop using EPC Hub; (ii) all Fees due become immediately payable; (iii) except as required by law, no refunds are provided; (iv) EPC Hub will deactivate and permanently delete your Account and Content within 180 days, subject to legal retention; earlier deletion may be requested and will be actioned within a reasonable time where lawful.
16.6. Survival. Sections relating to Fees, licence to Content, confidentiality, privacy/data, acceptable use, indemnities, liability limits, IP, reviews/feedback, deposits, VAT/taxes, dispute resolution, and general terms survive termination.
17. Dispute Resolution, Governing Law, and Venue
17.1. Informal Resolution. Parties shall first attempt good-faith informal resolution.
17.2. Arbitration Option (Commercial Claims). For claims over £50,000, either party may elect binding arbitration seated in London, England, in English, before a single arbitrator with experience in commercial/technology disputes, administered under rules of the Chartered Institute of Arbitrators (or successor rules). The arbitrator may award equitable relief and allocate costs/fees. Proceedings, filings, and awards are confidential except as required by law.
17.3. Small Claims. Claims under £10,000 proceed in the Small Claims Track of the County Court.
17.4. Class/Collective Action Waiver. Disputes must be brought individually, not as a class or representative action.
17.5. Courts. Subject to the arbitration option above, the courts of England & Wales have exclusive jurisdiction, and English law governs (conflict rules excluded). The UN Convention on Contracts for the International Sale of Goods does not apply.
17.6. Security for Costs. EPC Hub may require reasonable security for costs in proceedings.
17.7. Prevailing Party Costs. The prevailing party may recover reasonable legal, expert, investigation, and enforcement costs.
18. Notices
18.1. Delivery. EPC Hub may deliver notices via email, in-app messages, dashboard banners, or postal mail. Notices are deemed received: (i) on the day of email sending; (ii) two business days after posting; or (iii) immediately upon in-app display.
18.2. To EPC Hub. Formal legal notices to EPC Hub must be sent to the address/email published on our website and clearly marked “Legal Notice”.
18.3. Contact Details. Keep your contact and billing information accurate and current.
19. Modifications to the Terms; Policies; House Rules
19.1. Updates. EPC Hub may update these Terms, AUP, DPA, Privacy Policy, and House Rules at any time. Unless stated otherwise, changes take effect on the earlier of: (i) 30 days after posting; or (ii) your next renewal. If you do not agree, your remedy is to cancel before the effective date.
19.2. In-App Notice. EPC Hub may notify you via in-app banners, email, or update logs.
19.3. Continued Use. Continued use after the effective date constitutes acceptance of the updated terms.
20. Assignment; Relationship; Third-Party Beneficiaries
20.1. Assignment. You may not assign or transfer these Terms (by law or otherwise) without EPC Hub’s prior written consent. EPC Hub may assign these Terms to an Affiliate, successor, or acquirer without consent.
20.2. Independent Contractors. The parties are independent contractors; no partnership, agency, or joint venture is created.
20.3. No Third-Party Beneficiaries. The Contracts (Rights of Third Parties) Act 1999 does not apply.
21. Force Majeure
EPC Hub is not liable for delays or failures caused by Force Majeure Events, including cyberattacks, ISP failures, embargoes, sanctions/export restrictions, or changes in law. Time for performance shall be extended by the period of delay.
22. General Provisions
22.1. Hierarchy. If there is a conflict, the following order controls: (1) DPA (where applicable), (2) these Terms, (3) AUP/House Rules, (4) order form/plan terms, (5) policies referenced herein.
22.2. Severability. If any provision is invalid or unenforceable, it shall be enforced to the maximum extent permitted and the remainder will remain in effect.
22.3. No Waiver. A failure to enforce any right is not a waiver. Any waiver must be in writing and signed.
22.4. Further Assurances. Users agree to execute further documents and do further acts reasonably required to give effect to these Terms.
22.5. Reservation of Rights. All rights not expressly granted are reserved by EPC Hub.
22.6. Costs Recovery. You shall reimburse EPC Hub for all reasonable legal, enforcement, and debt collection costs (including bailiffs, tracing agents, and administrative fees) arising from your breach or non-payment.
22.7. Publicity. EPC Hub may identify your name/brand as a user of the Platform or Learning Hub unless you opt out in writing.
22.8. Notices of Alleged Infringement. EPC Hub may remove or restrict Content upon receipt of a compliant takedown notice or court order and may notify the affected User where lawful.
23. Service-Specific Terms (Supplemental)
23.1. Quality Code. EPC Hub may publish a Quality Code for Assessors. Breach may result in suspension or termination.
23.2. House Rules (Learning Hub). EPC Hub may publish Learner House Rules (e.g., respectful conduct in forums/webinars, no unauthorised recording/redistribution of course materials).
23.3. Device/Session Limits. EPC Hub may restrict concurrent sessions or device activations to prevent abuse.
23.4. Overage & Fair Use. EPC Hub may charge overage fees or throttle/suspend access for excessive use that threatens service stability.
23.5. Export/Regulatory. Certain materials may be restricted by export laws. You are responsible for compliance.
24. Contact
For questions about these Terms, please contact EPC Hub at the address or email listed on our website.
