Last updated: 15 September 2025
1. DEFINITIONS & INTERPRETATION
1.1 Definitions
1.1.1 In this Agreement, unless the context otherwise requires, the following terms shall have the following meanings:
“Access Level”
means the level of priority, visibility, and allocation weighting assigned to an Assessor by the Platform, as determined by the Work Bundle purchased and/or active at any given time.
“Agreement”
means this Work Bundles & 90-Day Work Delivery Guarantee Agreement, including all Schedules, annexes, and any documents incorporated by reference, as amended from time to time in accordance with its terms.
“Assessor”
means the individual or business entity registered with EPC Hub to receive Work Actions and who has purchased or otherwise holds a Work Bundle.
“Attempted Delivery”
means any instance where a Work Action has been processed, routed, or made available through the Platform systems but is not completed due to factors outside EPC Hub’s control, including but not limited to non-response, missed calls, or inaccurate customer data.
“Business Day”
means any day other than a Saturday, Sunday, or public holiday in England.
“Customer”
means any end user, homeowner, landlord, agent, or other party who engages with the Platform for the purpose of obtaining EPC-related services.
“Delivered” / “Delivery”
means the point at which a Work Action has been successfully transmitted, routed, or made accessible to the Assessor via the Platform systems, irrespective of outcome, response, or completion.
“Delivery Period”
means the period of 90 days commencing in accordance with Clause 10.2.
“Delivery Percentage”
means the proportion of EPC Equivalents delivered relative to the total EPC Equivalents included within a Work Bundle, calculated as:
Delivered EPC Equivalents ÷ Total EPC Equivalents × 100.
“Direct Call”
means a telephony interaction initiated by a Customer via a Platform-provided telephone number and routed to the Assessor, regardless of whether such call is answered, missed, declined, or terminated.
“Direct Enquiry”
means a submission by a Customer of contact details and a service request through the Platform.
“EPC Equivalent”
means the internal weighted unit assigned by EPC Hub to different categories of Work Actions for the purpose of measuring delivery against a Work Bundle, as determined solely by EPC Hub from time to time.
“Force Majeure Event”
means any circumstance beyond the reasonable control of EPC Hub including, without limitation, acts of God, governmental actions, regulatory changes, market disruptions, failures of telecommunications networks, or third-party service outages.
“Instant Booking”
means a Customer action whereby sufficient information is submitted through the Platform to enable a booking to be scheduled with the Assessor.
“Minimum Engagement Requirements”
means the operational and behavioural standards required of the Assessor as set out in Clause 12.
“Platform”
means the EPC Hub system, including all associated websites, applications, APIs, telephony systems, and related infrastructure used to generate, process, and deliver Work Actions.
“Profile”
means the Assessor’s listing, including all associated information, content, pricing, availability, and service parameters as displayed on the Platform.
“Refund Amount”
means the sum calculated in accordance with Clause 11.2.
“Service Area”
means the geographic area specified by the Assessor within which they are willing to accept Work Actions.
“Valid Work Action”
means a Work Action that:
(a) originates from a genuine Customer;
(b) contains sufficient data to enable contact or engagement;
(c) is not duplicate, fraudulent, automated, or spam; and
(d) meets EPC Hub’s validation criteria, as determined in its sole discretion acting reasonably.
“Work Action”
means any Customer interaction generated via the Platform, including Direct Calls, Direct Enquiries, and Instant Bookings.
“Work Bundle”
means a prepaid allocation of EPC Equivalents purchased by the Assessor.
1.2 Interpretation
1.2.1 Clause, Schedule, and paragraph headings shall not affect the interpretation of this Agreement.
1.2.2 References to clauses are to clauses of this Agreement unless otherwise stated.
1.2.3 Words in the singular shall include the plural and vice versa.
1.2.4 References to a “person” include an individual, company, partnership, or other legal entity.
1.2.5 Any phrase introduced by the terms “including”, “include”, or “in particular” shall be construed as illustrative and shall not limit the generality of the words preceding those terms.
1.2.6 References to “written” or “in writing” include electronic communications.
1.2.7 In the event of any inconsistency between the main body of this Agreement and any Schedule, the main body shall prevail unless expressly stated otherwise.
1.3 Status of Schedules
1.3.1 Any Schedules referenced in this Agreement shall form part of this Agreement and shall have full contractual force and effect.
2. NATURE OF SERVICES & PLATFORM POSITION
2.1 Platform Role
2.1.1 EPC Hub operates as a technology platform that facilitates the generation, routing, and allocation of Work Actions to Assessors.
2.1.2 EPC Hub does not:
(a) employ Assessors;
(b) act as agent for Assessors;
(c) enter into contracts on behalf of Assessors; or
(d) guarantee the provision of services by Assessors to Customers.
2.2 No Guarantee of Commercial Outcomes
2.2.1 The Assessor acknowledges and agrees that EPC Hub does not guarantee:
(a) any minimum number of Work Actions;
(b) any level of revenue, income, or profit;
(c) conversion of Work Actions into completed jobs;
(d) Customer intent, seriousness, or readiness to transact;
(e) Customer responsiveness or availability.
2.2.2 The Platform provides access to potential customer demand only, and all commercial outcomes remain the responsibility of the Assessor.
2.3 Independence of Assessor
2.3.1 The Assessor operates as an independent contractor and is solely responsible for:
(a) pricing of services;
(b) service delivery;
(c) compliance with applicable laws and regulations;
(d) tax obligations;
(e) insurance and professional standards.
2.4 Platform Discretion
2.4.1 EPC Hub reserves the right, at its sole discretion (acting reasonably), to:
(a) determine how Work Actions are generated, prioritised, and distributed;
(b) modify allocation algorithms, weighting systems, and visibility rules;
(c) introduce, remove, or amend Platform features;
(d) suspend or restrict access to the Platform where necessary to protect system integrity or commercial fairness.
2.5 No Exclusivity
2.5.1 Unless expressly stated in writing, the Assessor acknowledges that:
(a) Work Actions may be offered to multiple Assessors;
(b) Customers may engage other providers outside the Platform;
(c) EPC Hub does not provide territorial exclusivity.
2.6 Third-Party Dependencies
2.6.1 The Platform relies on third-party systems including, but not limited to:
(a) telecommunications providers;
(b) payment processors;
(c) hosting and infrastructure services.
2.6.2 EPC Hub shall not be liable for failures or delays arising from such third-party systems.
3. WORK ACTIONS & CHARGING FRAMEWORK
3.1 Nature of Work Actions
3.1.1 Work Actions represent customer-initiated interactions generated via the Platform.
3.1.2 Work Actions may include:
(a) Direct Calls;
(b) Direct Enquiries;
(c) Instant Bookings.
3.1.3 Each Work Action constitutes a chargeable event subject to this Agreement.
3.2 Charging Principle
3.2.1 The Assessor shall be charged upon Delivery of a Work Action, not upon:
(a) successful contact;
(b) job completion;
(c) payment by the Customer.
3.2.2 The Assessor acknowledges that:
(a) Work Actions represent opportunities, not guaranteed transactions;
(b) pricing reflects access to demand rather than completed work.
3.3 EPC Equivalent Allocation
3.3.1 Each Work Action shall be assigned an EPC Equivalent value.
3.3.2 EPC Hub reserves the right to:
(a) define and modify EPC Equivalent weightings;
(b) apply different values to different Work Action types;
(c) adjust weightings to reflect demand, quality, and performance factors.
3.3.3 Such determinations shall be final, provided they are made acting reasonably.
3.4 Delivery as Trigger for Charge
3.4.1 A Work Action shall be deemed chargeable upon Delivery.
3.4.2 Delivery occurs when:
(a) a Direct Call is successfully routed to the Assessor’s registered number;
(b) a Direct Enquiry is successfully transmitted to the Assessor;
(c) an Instant Booking is successfully submitted via the Platform.
3.4.3 Delivery shall not depend on:
(a) whether the Assessor answers or responds;
(b) whether the Customer proceeds;
(c) whether a transaction is completed.
3.5 Multiple Actions from Same Customer
3.5.1 Where a Customer performs multiple Work Actions relating to the same property or service request within a 48-hour period:
Only the highest EPC Equivalent value shall be chargeable.
3.6 Duplicate and Repeat Interactions
3.6.1 EPC Hub may, at its discretion (acting reasonably), identify and consolidate:
(a) duplicate Work Actions;
(b) repeat submissions;
(c) multiple interactions from the same Customer.
3.6.2 Determination of duplication shall be based on:
(a) contact data;
(b) device identifiers;
(c) behavioural patterns;
(d) any other relevant signals.
3.7 Invalid Work Actions
3.7.1 A Work Action shall not be chargeable where it is determined to be invalid.
3.7.2 EPC Hub reserves the right to:
(a) validate all Work Actions;
(b) reverse charges where invalidity is confirmed;
(c) reject claims of invalidity where evidence is insufficient.
3.7.3 The burden of demonstrating invalidity shall rest with the Assessor.
3.8 Attempted Delivery
3.8.1 Where a Work Action is processed but not successfully completed due to:
(a) missed calls;
(b) unreachable Customers;
(c) incorrect details;
(d) Customer disengagement;
such Work Action may still be deemed Delivered where system routing has occurred.
3.9 Fair Use & Anti-Abuse
3.9.1 The Assessor shall not:
(a) attempt to manipulate Work Action generation;
(b) submit false or misleading information;
(c) engage in behaviour designed to trigger or avoid charges improperly.
3.9.2 EPC Hub reserves the right to:
(a) investigate suspicious activity;
(b) suspend accounts;
(c) reverse credits or impose corrective charges;
(d) terminate access for material breach.
3.10 Pricing Variability
3.10.1 The Assessor acknowledges that:
(a) pricing of Work Actions may vary;
(b) pricing may reflect demand, location, and system conditions;
(c) pricing structures may be updated from time to time.
3.10.2 Continued use of the Platform constitutes acceptance of such changes.
4. DELIVERY & MEASUREMENT
4.1 Delivery Standard
4.1.1 A Work Action shall be deemed Delivered where it has been successfully processed through the Platform and made available to the Assessor in accordance with Clause 3.4.
4.1.2 Delivery shall occur at the point of:
(a) successful call routing (Direct Calls);
(b) successful transmission (Direct Enquiries);
(c) successful submission (Instant Bookings).
4.1.3 Delivery is a system event, not a commercial outcome.
4.2 Independence from Outcome
4.2.1 Delivery shall be deemed complete irrespective of:
(a) whether the Assessor responds;
(b) whether contact is successfully established;
(c) whether a booking is confirmed;
(d) whether a job is completed;
(e) whether payment is received from the Customer.
4.2.2 The Assessor expressly acknowledges that:
Delivery represents access to opportunity, not completion of work.
4.3 Measurement of Delivery
4.3.1 Delivery shall be measured using EPC Equivalents assigned to each Work Action.
4.3.2 EPC Hub shall maintain internal records of:
(a) Work Actions generated;
(b) EPC Equivalent values applied;
(c) timestamps of Delivery;
(d) associated Customer interaction data.
4.3.3 Such records shall be used to calculate the Delivery Percentage.
4.4 System Data as Evidence
4.4.1 EPC Hub’s system records shall constitute prima facie evidence of:
(a) Delivery of Work Actions;
(b) timing and method of Delivery;
(c) EPC Equivalent allocation.
4.4.2 In the absence of manifest error, such records shall be final and binding.
4.4.3 The Assessor acknowledges that:
platform-generated data shall take precedence over anecdotal or unsupported claims.
4.5 Validation & Quality Control
4.5.1 EPC Hub shall apply validation processes to determine whether a Work Action qualifies as a Valid Work Action.
4.5.2 Validation may include:
(a) automated filtering systems;
(b) behavioural and data analysis;
(c) manual review where necessary.
4.5.3 EPC Hub may, at its discretion (acting reasonably):
(a) exclude invalid Work Actions from charging;
(b) reverse charges where invalidity is confirmed;
(c) reject claims where evidence is insufficient.
4.6 Disputes on Delivery
4.6.1 Any dispute regarding Delivery must be raised within a reasonable period, not exceeding 14 days from the date of Delivery.
4.6.2 The Assessor must provide:
(a) specific details of the disputed Work Action;
(b) evidence supporting the claim of invalidity.
4.6.3 EPC Hub shall review such claims and determine validity acting reasonably.
4.6.4 Failure to raise a dispute within the specified period shall constitute acceptance of Delivery.
4.7 No Double Counting
4.7.1 EPC Hub shall use commercially reasonable efforts to ensure that:
(a) duplicate Work Actions are not counted multiple times;
(b) consolidated interactions are appropriately adjusted.
4.7.2 Absolute elimination of duplication cannot be guaranteed.
4.8 Attempted Delivery Recognition
4.8.1 Where a Work Action is processed and routed but not completed due to:
(a) technical interruption;
(b) Customer disengagement;
(c) Assessor unavailability;
EPC Hub may determine that Delivery has occurred, provided the system has performed the routing function.
4.9 Continuous System Optimisation
4.9.1 EPC Hub reserves the right to:
(a) refine Delivery criteria;
(b) improve validation systems;
(c) adjust measurement methodologies.
4.9.2 Such changes shall not retrospectively invalidate previously Delivered Work Actions.
5. DEMAND, ALLOCATION & VISIBILITY
5.1 Demand Variability
5.1.1 The Assessor acknowledges that demand for Work Actions is inherently variable and influenced by:
(a) geographic location;
(b) seasonality;
(c) market conditions;
(d) regulatory and economic factors.
5.1.2 EPC Hub does not guarantee consistent or uniform demand.
5.2 Allocation Principles
5.2.1 Work Actions shall be allocated using a weighted distribution model.
5.2.2 Allocation may consider:
(a) Access Level;
(b) geographic proximity;
(c) Service Area coverage;
(d) Assessor availability;
(e) performance indicators;
(f) system balancing requirements.
5.3 No Equal Distribution
5.3.1 The Assessor acknowledges that:
(a) Work Actions are not distributed equally;
(b) higher Access Levels may receive preferential allocation;
(c) allocation is not based on a “first-come, first-served” basis.
5.4 Visibility & Ranking
5.4.1 EPC Hub may determine how Assessors are displayed within the Platform.
5.4.2 Ranking factors may include:
(a) Access Level;
(b) proximity to Customer;
(c) Profile completeness and quality;
(d) performance metrics;
(e) Customer feedback;
(f) system optimisation logic.
5.5 No Guarantee of Exposure
5.5.1 EPC Hub does not guarantee:
(a) a minimum level of visibility;
(b) a specific ranking position;
(c) inclusion in all Customer search results.
5.6 Service Area Responsibility
5.6.1 The Assessor is responsible for:
(a) defining an accurate Service Area;
(b) ensuring availability within that area.
5.6.2 Work Actions may be limited where:
(a) Service Area is restricted;
(b) demand is low;
(c) competition is high.
5.7 System Balancing
5.7.1 EPC Hub may adjust allocation to:
(a) maintain platform stability;
(b) optimise Customer outcomes;
(c) prevent over-concentration of Work Actions.
5.8 Changes to Allocation Logic
5.8.1 EPC Hub reserves the right to modify allocation logic at any time.
5.8.2 Such changes may affect:
(a) volume of Work Actions received;
(b) distribution patterns;
(c) visibility and ranking.
5.8.3 No compensation shall be payable for such changes.
6. 90-DAY DELIVERY GUARANTEE
6.1 Guarantee Scope
6.1.1 Subject to the terms of this Agreement, EPC Hub guarantees that the total EPC Equivalents included within a Work Bundle shall be Delivered within the Delivery Period.
6.1.2 This Guarantee applies solely to:
(a) Delivery of EPC Equivalents;
(b) as measured in accordance with Section 4.
6.1.3 This Guarantee does not apply to:
(a) revenue generation;
(b) completed jobs;
(c) Customer conversion rates;
(d) commercial outcomes of any kind.
6.2 Commencement of Delivery Period
6.2.1 The Delivery Period of 90 days shall commence on the earlier of:
(a) the date of purchase of the Work Bundle; or
(b) the date on which the Assessor’s Profile is activated on the Platform.
6.2.2 No delay by the Assessor in:
(a) completing onboarding;
(b) activating Profile elements;
(c) engaging with the Platform;
shall extend or suspend the Delivery Period.
6.3 Conditional Nature of Guarantee
6.3.1 The Guarantee is conditional upon the Assessor:
(a) maintaining an active and accurate Profile;
(b) complying with Minimum Engagement Requirements;
(c) operating within a reasonable Service Area;
(d) maintaining commercially reasonable pricing;
(e) acting in good faith and in accordance with this Agreement.
6.3.2 EPC Hub reserves the right to assess compliance with these conditions acting reasonably.
6.4 Suspension of Guarantee
6.4.1 EPC Hub may suspend or limit the application of the Guarantee where:
(a) the Assessor restricts availability;
(b) the Assessor fails to respond to Work Actions;
(c) Profile information is incomplete or misleading;
(d) pricing is materially uncompetitive relative to market conditions;
(e) the Assessor engages in conduct detrimental to Customer experience.
6.4.2 During any period of suspension:
(a) the Delivery Period shall continue to run;
(b) no entitlement to refund shall accrue.
6.5 Force Majeure Impact
6.5.1 EPC Hub shall not be liable for failure to meet the Guarantee where such failure arises from a Force Majeure Event.
6.5.2 EPC Hub may, at its discretion, extend the Delivery Period where appropriate.
6.6 Final Determination
6.6.1 Determination of whether the Guarantee has been satisfied shall be made by EPC Hub based on:
(a) system records;
(b) Delivery Percentage;
(c) compliance with this Agreement.
6.6.2 Such determination shall be final, subject only to manifest error.
7. REFUNDS
7.1 Refund Eligibility
7.1.1 A refund shall only be considered where:
(a) the Delivery Percentage is less than 100% at the end of the Delivery Period; and
(b) the Assessor has complied fully with this Agreement.
7.1.2 No refund shall be available where non-delivery arises from:
(a) Assessor non-compliance;
(b) restricted Service Area;
(c) lack of availability;
(d) uncompetitive pricing;
(e) failure to engage with Work Actions.
7.2 Refund Calculation
7.2.1 Any refund shall be calculated strictly as:
Undelivered EPC Equivalents ÷ Total EPC Equivalents × Work Bundle Price
7.2.2 For the avoidance of doubt:
(a) Delivered Work Actions shall not be refundable;
(b) partially delivered Work Bundles shall be refunded only on a pro-rata basis.
7.3 Exclusions from Refund
7.3.1 No refund shall apply to:
(a) Delivered Work Actions;
(b) Valid Work Actions irrespective of outcome;
(c) Attempted Deliveries where system routing occurred;
(d) Customer interactions already received;
(e) expired or unused credits where delivery has occurred.
7.4 Refund Request Process
7.4.1 The Assessor must submit a refund request:
(a) in writing;
(b) within 14 days of the end of the Delivery Period.
7.4.2 The request must include:
(a) details of the Work Bundle;
(b) grounds for the claim;
(c) supporting evidence where applicable.
7.4.3 Failure to submit within this period shall constitute a waiver of any refund entitlement.
7.5 Assessment of Refund Claims
7.5.1 EPC Hub shall review refund claims acting reasonably.
7.5.2 EPC Hub may:
(a) approve the claim in full or in part;
(b) reject the claim where conditions are not met;
(c) request further information.
7.5.3 The burden of proof shall rest with the Assessor.
7.6 Method of Refund
7.6.1 Approved refunds shall be made:
(a) to the original payment method; or
(b) as Platform credit, at EPC Hub’s discretion.
7.7 No Additional Compensation
7.7.1 Refunds under this Agreement represent the sole and exclusive remedy for any failure to meet the Guarantee.
7.7.2 No additional compensation shall be payable for:
(a) loss of opportunity;
(b) loss of revenue;
(c) indirect or consequential losses.
7.8 Abuse of Refund Policy
7.8.1 Where EPC Hub reasonably suspects:
(a) misuse of the refund process;
(b) manipulation of engagement behaviour;
(c) bad faith claims;
it may:
(a) reject the claim;
(b) suspend the account;
(c) terminate access to the Platform.
8. ASSESSOR OBLIGATIONS
8.1 General Obligations
8.1.1 The Assessor shall:
(a) act professionally, lawfully, and in good faith at all times;
(b) maintain accurate, complete, and up-to-date Profile information;
(c) comply with all applicable laws, regulations, and accreditation requirements;
(d) ensure that all services offered are genuine and deliverable.
8.2 Minimum Engagement Requirements
8.2.1 The Assessor shall:
(a) respond to Work Actions within a reasonable timeframe;
(b) make reasonable efforts to contact Customers;
(c) maintain sufficient availability to fulfil demand;
(d) engage constructively with Customers.
8.2.2 Failure to meet these requirements may:
(a) reduce allocation of Work Actions;
(b) affect Delivery outcomes;
(c) invalidate eligibility under the 90-Day Guarantee.
8.3 Availability & Service Area
8.3.1 The Assessor shall:
(a) define a realistic Service Area;
(b) ensure operational capacity within that area;
(c) avoid artificial restriction of coverage designed to influence allocation.
8.3.2 EPC Hub shall not be responsible for reduced delivery arising from:
(a) narrow Service Areas;
(b) inconsistent availability;
(c) operational limitations of the Assessor.
8.4 Pricing Responsibility
8.4.1 The Assessor shall set pricing at a commercially reasonable level.
8.4.2 Where pricing is materially above prevailing market rates, EPC Hub shall not be responsible for:
(a) reduced Customer engagement;
(b) lower conversion rates;
(c) diminished effectiveness of Work Actions.
8.4.3 Excessive pricing may:
(a) reduce allocation weighting;
(b) affect Guarantee eligibility.
8.5 Profile Standards
8.5.1 The Assessor shall ensure that their Profile:
(a) contains accurate and truthful information;
(b) includes appropriate descriptions of services;
(c) does not mislead Customers.
8.5.2 EPC Hub may require:
(a) profile images;
(b) service details;
(c) supporting information;
to maintain quality standards.
8.6 Conduct & Customer Experience
8.6.1 The Assessor shall:
(a) treat Customers professionally;
(b) honour bookings where accepted;
(c) avoid behaviour likely to damage trust in the Platform.
8.6.2 Failure to meet these standards may:
(a) reduce allocation;
(b) trigger suspension;
(c) invalidate Guarantee eligibility.
8.7 System Integrity
8.7.1 The Assessor shall not:
(a) attempt to manipulate Work Actions;
(b) artificially generate or suppress demand;
(c) interfere with Platform systems;
(d) misuse Customer data.
8.8 Consequences of Non-Compliance
8.8.1 Where the Assessor fails to comply with this Section, EPC Hub may:
(a) reduce or restrict allocation;
(b) suspend or deactivate the Profile;
(c) deny refund eligibility;
(d) terminate this Agreement.
9. PLATFORM RIGHTS & ENFORCEMENT
9.1 General Rights
9.1.1 EPC Hub reserves the right to:
(a) manage and operate the Platform at its discretion (acting reasonably);
(b) modify features, systems, and processes;
(c) enforce compliance with this Agreement.
9.2 Suspension & Restriction
9.2.1 EPC Hub may suspend, restrict, or limit access to the Platform where:
(a) the Assessor breaches this Agreement;
(b) suspicious or abusive behaviour is detected;
(c) action is required to protect Customers or system integrity.
9.2.2 Suspension may be applied:
(a) temporarily; or
(b) indefinitely pending investigation.
9.3 Termination
9.3.1 EPC Hub may terminate this Agreement immediately where:
(a) there is a material breach;
(b) the Assessor engages in fraudulent or abusive conduct;
(c) continued participation poses risk to the Platform.
9.3.2 Upon termination:
(a) access to the Platform shall cease;
(b) unused Work Bundles may be forfeited;
(c) no refund shall be payable except where required by law.
9.4 Non-Circumvention
9.4.1 The Assessor shall not:
(a) attempt to bypass the Platform;
(b) engage Customers introduced via the Platform outside of it for the purpose of avoiding charges.
9.4.2 This restriction shall apply during the term of this Agreement and for a reasonable period thereafter.
9.4.3 Breach of this clause may result in:
(a) financial recovery of lost revenue;
(b) suspension or termination;
(c) legal action where appropriate.
9.5 Chargebacks & Payment Disputes
9.5.1 Where the Assessor initiates a chargeback or payment dispute:
EPC Hub may:
(a) suspend access immediately;
(b) recover outstanding amounts;
(c) terminate this Agreement.
9.5.2 Initiating a chargeback after Delivery may:
(a) invalidate any Guarantee claim;
(b) be treated as a material breach.
9.6 Recovery of Losses
9.6.1 EPC Hub reserves the right to recover losses arising from:
(a) breach of this Agreement;
(b) misuse of the Platform;
(c) non-circumvention violations.
9.7 Data Authority
9.7.1 EPC Hub’s system data shall constitute the authoritative record of:
(a) Work Actions;
(b) Delivery;
(c) usage of Work Bundles;
(d) account activity.
9.7.2 Such data shall be relied upon for:
(a) dispute resolution;
(b) refund assessments;
(c) enforcement decisions.
9.8 Amendments to Platform
9.8.1 EPC Hub may amend:
(a) pricing models;
(b) Work Action definitions;
(c) allocation systems.
9.8.2 Continued use of the Platform constitutes acceptance of such amendments.
10. LIABILITY & RISK
10.1 Platform Role
10.1.1 EPC Hub operates as a technology platform connecting Assessors with potential Customers.
10.1.2 EPC Hub does not act as:
(a) the Assessor’s employer;
(b) the Customer’s agent;
(c) a party to the service contract between Assessor and Customer;
(d) a guarantor of Customer conduct, payment, attendance, or completion.
10.2 No Guarantee of Outcome
10.2.1 Except for the express 90-Day Work Delivery Guarantee set out in this Agreement, EPC Hub makes no guarantee that the Assessor will:
(a) receive any minimum number of Customers;
(b) convert Work Actions into paid jobs;
(c) achieve any particular revenue;
(d) receive repeat business.
10.2.2 The Assessor accepts that outcomes depend on factors outside EPC Hub’s control, including pricing, location, availability, responsiveness, service quality, Customer behaviour, and market conditions.
10.3 Limitation of Liability
10.3.1 EPC Hub shall not be liable for:
(a) loss of profit;
(b) loss of revenue;
(c) loss of business opportunity;
(d) loss of goodwill;
(e) indirect or consequential loss.
10.3.2 EPC Hub’s total aggregate liability under this Agreement shall not exceed the amount paid by the Assessor for the relevant Work Bundle giving rise to the claim.
10.4 Customer Disputes
10.4.1 Any dispute between an Assessor and a Customer shall be resolved directly between them.
10.4.2 EPC Hub may assist with information, records, or platform data, but is not required to mediate, adjudicate, refund, compensate, or intervene.
10.5 Assessor Responsibility
10.5.1 The Assessor remains solely responsible for:
(a) the accuracy of their services;
(b) professional compliance;
(c) insurance;
(d) accreditation or professional membership status;
(e) pricing;
(f) Customer communication;
(g) delivery of services accepted.
10.6 Platform Availability
10.6.1 EPC Hub shall use reasonable efforts to keep the Platform available.
10.6.2 EPC Hub does not guarantee uninterrupted access and shall not be liable for downtime caused by:
(a) maintenance;
(b) technical faults;
(c) third-party providers;
(d) payment processors;
(e) hosting providers;
(f) telecoms providers;
(g) events outside EPC Hub’s reasonable control.
10.7 Third-Party Services
10.7.1 EPC Hub may rely on third-party services including payment processors, communications providers, hosting providers, analytics providers, mapping services, and automation tools.
10.7.2 EPC Hub shall not be liable for failure, delay, error, outage, or pricing change caused by any third-party service.
11. FORCE MAJEURE
11.1 Force Majeure Events
11.1.1 EPC Hub shall not be liable for any failure or delay caused by events outside its reasonable control, including:
(a) internet failure;
(b) cyberattack;
(c) telecoms failure;
(d) payment processor outage;
(e) government action;
(f) regulatory change;
(g) natural disaster;
(h) war, terrorism, civil unrest, pandemic, or emergency;
(i) failure of suppliers or third-party systems.
11.2 Effect on Obligations
11.2.1 Where a Force Majeure Event affects EPC Hub’s ability to provide or measure Work Actions, EPC Hub may:
(a) pause the Guarantee Period;
(b) extend delivery timelines;
(c) suspend affected services;
(d) adjust delivery obligations reasonably.
12. GENERAL LEGAL PROTECTIONS
12.1 Entire Agreement
12.1.1 This Agreement constitutes the entire agreement between EPC Hub and the Assessor in relation to Work Bundles and the 90-Day Work Delivery Guarantee.
12.1.2 It replaces all previous discussions, statements, representations, advertisements, or understandings relating to the same subject matter.
12.2 Variation
12.2.1 EPC Hub may update this Agreement from time to time.
12.2.2 Continued use of the Platform after updates are published constitutes acceptance of the updated terms.
12.2.3 Material changes may be notified by email, in-app notice, or Platform notice.
12.3 Severability
12.3.1 If any part of this Agreement is found invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force.
12.3.2 The invalid provision shall be interpreted as closely as possible to its original commercial purpose.
12.4 No Waiver
12.4.1 Failure by EPC Hub to enforce any provision shall not constitute a waiver of that provision.
12.4.2 EPC Hub may enforce its rights at any later time.
12.5 Assignment
12.5.1 EPC Hub may assign, transfer, subcontract, or novate its rights and obligations under this Agreement.
12.5.2 The Assessor may not assign or transfer this Agreement without EPC Hub’s prior written consent.
12.6 Notices
12.6.1 Notices may be given by:
(a) email;
(b) in-app notification;
(c) Platform notice;
(d) any other reasonable electronic method.
12.6.2 Notices shall be deemed received when sent, unless delivery failure is received.
12.7 Governing Law
12.7.1 This Agreement shall be governed by the laws of England and Wales.
12.8 Jurisdiction
12.8.1 The courts of England and Wales shall have exclusive jurisdiction over disputes arising from this Agreement.
