EPC Hub protects your information with care, transparency, and purpose — we only collect what we need, and we never share or sell your data.
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Our Commitment to Your Privacy
At EPC Hub, your privacy isn’t an afterthought — it’s a promise. We’re dedicated to protecting your personal data, being transparent about how it’s used, and giving you full control over your information.
This policy explains what we collect, why we collect it, and how we keep it secure. By using our website or enrolling in our CPD courses, you agree to this Privacy Policy and our Terms & Conditions.
Who We Are
EPC Hub is a UK-based CPD and learning provider supporting Domestic Energy Assessors.
We operate under UK GDPR and the Data Protection Act 2018.
For any privacy-related enquiry, contact info@epchub.org.
What Information We Collect
We collect only the information required to provide our services effectively:
Personal details — your name, email, and contact information.
Course data — enrolments, progress, and completion records.
Payment data — processed securely by trusted third-party providers such as Stripe and PayPal.
Technical data — browser, IP address, and usage statistics to improve performance.
We never store payment card numbers or sell personal information to third parties.
How We Use Your Data
We use your data to:
Deliver and manage CPD courses and certificates.
Provide learner support and respond to enquiries.
Improve course design, platform performance, and learner experience.
Send essential notifications, updates, or new-course releases (you can unsubscribe anytime).
Ensure compliance with CPD and education standards.
We process all data under lawful bases including contract performance and legitimate interests.
How We Protect Your Information
EPC Hub uses industry-standard encryption, secure servers, and restricted staff access. All data is hosted on trusted UK or EU-based platforms that comply with GDPR and ISO security frameworks.
We conduct regular audits, access reviews, and system updates to maintain confidentiality, integrity, and availability.
How Long We Keep Data
We retain course and certification records for 6 years, or as long as required for audit and compliance purposes.
You may request deletion of your data once your course is complete and no legal obligation remains.
Your Rights
You have the right to:
Access and receive a copy of your data.
Request correction or deletion of inaccurate information.
Withdraw consent or opt-out of communications.
File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are violated.
To exercise these rights, email info@epchub.org and we’ll respond within 30 days.
Cookies
We use cookies to improve navigation, analytics, and performance. You can manage or disable cookies in your browser settings at any time. Full details are available in our Cookie Policy.
Sharing and Third-Party Partners
We only share limited data with trusted processors who support course delivery — including email systems, payment gateways, and analytics providers.
Every partner is vetted for GDPR compliance and contractually bound to strict confidentiality.
Updates to This Policy
We review our Privacy Policy annually and update it whenever systems or laws change. The latest version is always available on this page, with the revision date displayed below.
Last reviewed: November 2025
