COURSE 18
3 Hours CPD
Handle Complaints & Turn Issues into Wins
Handle Complaints & Turn Issues into Wins
Stay calm under pressure, resolve issues like a professional, and turn difficult moments into opportunities for respect and loyalty.
Stay calm under pressure, resolve issues like a professional, and turn difficult moments into opportunities for respect and loyalty.
£99
£99
(£33/hour CPD)
Accredited CPD. Proven ROI. Recognised Across the UK.
Accredited CPD. Proven ROI. Recognised Across the UK.
Structured CPD
Instant Certificate
Lifetime Access
5x ROI Guarantee
Course Overview
Course Overview
No EPC business is free from difficult moments — misunderstandings, unhappy clients, unexpected questions, access issues, or disputes can happen to even the most experienced assessors. What defines your professionalism is not whether issues occur, but how you respond.
This course gives you a clear, calm, and repeatable approach to handling difficult situations with confidence. You’ll learn how to communicate clearly under pressure, how to use evidence to protect yourself, how to defuse tension without becoming defensive, and how to turn challenging experiences into opportunities for trust, learning, and stronger client relationships.
This is a core skill that makes your EPC business more resilient, more professional, and more respected.
No EPC business is free from difficult moments — misunderstandings, unhappy clients, unexpected questions, access issues, or disputes can happen to even the most experienced assessors. What defines your professionalism is not whether issues occur, but how you respond.
This course gives you a clear, calm, and repeatable approach to handling difficult situations with confidence. You’ll learn how to communicate clearly under pressure, how to use evidence to protect yourself, how to defuse tension without becoming defensive, and how to turn challenging experiences into opportunities for trust, learning, and stronger client relationships.
This is a core skill that makes your EPC business more resilient, more professional, and more respected.
By the end of this course, you’ll:
• Respond professionally to difficult situations, using calm, structured communication methods.
• Defuse tension and prevent escalation, even when clients feel stressed, confused, or frustrated.
• Use evidence and clarity to protect yourself and avoid unfair blame.
• Turn challenging moments into positive outcomes, strengthening long-term trust and credibility.
By the end of this course, you’ll:
• Respond professionally to difficult situations, using calm, structured communication methods.
• Defuse tension and prevent escalation, even when clients feel stressed, confused, or frustrated.
• Use evidence and clarity to protect yourself and avoid unfair blame.
• Turn challenging moments into positive outcomes, strengthening long-term trust and credibility.
"The best CPD I’ve done in years — simple, practical and genuinely useful."
"The best CPD I’ve done in years — simple, practical and genuinely useful."
— Sarah K., DEA, Manchester
— Sarah K., DEA, Manchester
Who This Course Is For
Who This Course Is For
Perfect for:
• New assessors unsure how to handle pressure or conflict
• Active DEAs who want fewer disputes or stressful client interactions
• Assessors wanting to appear more confident, calm, and in control
• Learners progressing through the Level 1 Professional Programme
Perfect for:
• New assessors unsure how to handle pressure or conflict
• Active DEAs who want fewer disputes or stressful client interactions
• Assessors wanting to appear more confident, calm, and in control
• Learners progressing through the Level 1 Professional Programme
Course Structure
Course Structure
Includes:
• De-escalation and clarity frameworks
• Professional response templates
• Real-world examples and case studies
• End-of-course quiz
• Instant CPD certificate
Includes:
• De-escalation and clarity frameworks
• Professional response templates
• Real-world examples and case studies
• End-of-course quiz
• Instant CPD certificate
"Finally, CPD that actually helps me earn more, not just tick boxes."
"Finally, CPD that actually helps me earn more, not just tick boxes."
— David H., DEA, Birmingham
— David H., DEA, Birmingham
CPD Information
CPD Information
• 3 structured CPD hours
• Industry-recognised CPD
• Certificate provided instantly upon completion
• 3 structured CPD hours
• Industry-recognised CPD
• Certificate provided instantly upon completion
Using Your £99 Assessor Credit
Using Your £99 Assessor Credit
Your £99 assessor credit can be used on this course, or applied toward a CPD Bundle for greater long-term value.
Your £99 assessor credit can be used on this course, or applied toward a CPD Bundle for greater long-term value.
FAQs
FAQs
Is this course CPD recognised?
Is this course CPD recognised?
Is this course CPD recognised?
Will I receive a certificate?
Will I receive a certificate?
Will I receive a certificate?
Can I use my £99 credit on this course?
Can I use my £99 credit on this course?
Can I use my £99 credit on this course?
Do I get lifetime access?
Do I get lifetime access?
Do I get lifetime access?
Ready to supercharge your EPC business?
Ready to supercharge your EPC business?
Join other assessors taking control of their income, building stronger client relationships and future-proofing their careers.
Learning & CPD
Level 1 – Professional Mastery
Level 2 – Advanced Business Mastery
Level 3 – Leadership & Enterprise Mastery
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Resources & Support
CPD Log & Tracker
How Our Pricing Works
Legal & Compliance
ROI & Refund Guarantee
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COMING SOON
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Directory of Assessors
Instant Quote Tool
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CRM
CPD Scholarship
Accredited CPD. Proven ROI. Recognised Across the UK.
Structured CPD
Instant Certificate
Lifetime Access
5x ROI Guarantee
EPC Hub is a UK-registered .org CPD provider and verified UKRLP Learning Organisation (No. 10099868).
All courses are structured to meet professional CPD requirements for Domestic Energy Assessors.
*Only with courses marked with the '✔ 5x ROI Guarantee' badge.
© 2025 EPC Hub — All rights reserved.
Learning & CPD
Level 1 – Professional Mastery
Level 2 – Advanced Business Mastery
Level 3 – Leadership & Enterprise Mastery
Compare Plans
Resources & Support
CPD Log & Tracker
How Our Pricing Works
Legal & Compliance
ROI & Refund Guarantee
Platform & Tools
COMING SOON
Create Free Profile
Directory of Assessors
Instant Quote Tool
Deposit Payment Processing
Performance Dashboard & Insights
CRM
CPD Scholarship
Accredited CPD. Proven ROI. Recognised Across the UK.
Structured CPD
Instant Certificate
Lifetime Access
5x ROI Guarantee
EPC Hub is a UK-registered .org CPD provider and verified UKRLP Learning Organisation (No. 10096988). All courses are structured to meet professional CPD requirements for Domestic Energy Assessors.
© 2025 EPC Hub — All rights reserved.
Learning & CPD
Level 1 – Professional Mastery
Level 2 – Advanced Business Mastery
Level 3 – Leadership & Enterprise Mastery
Compare Plans
Resources & Support
CPD Log & Tracker
How Our Pricing Works
Legal & Compliance
ROI & Refund Guarantee
Platform & Tools
COMING SOON
Create Free Profile
Directory of Assessors
Instant Quote Tool
Deposit Payment Processing
Performance Dashboard & Insights
CRM
CPD Scholarship
Accredited CPD. Proven ROI. Recognised Across the UK.
Structured CPD
Instant Certificate
Lifetime Access
5x ROI Guarantee