At EPC Hub.org, we believe every EPC should be delivered with professionalism, transparency, and care. That’s why every assessor on our platform agrees to follow our Quality Code — a clear promise to homeowners and a standard of excellence for assessors.
Our Commitments
1. Professional Standards – All assessors are fully accredited, insured, and operate with honesty, respect, and integrity.
2. Clear Pricing – No hidden costs. Fees, deposits, and optional extras are always explained upfront.
3. Reliable Service – Bookings are confirmed quickly, appointments honoured, and EPCs delivered on time.
4. Secure Payments – Deposits are held safely and refunded if the assessor cancels. Balance is only paid once work is complete.
5. Data Protection – Personal details are kept secure and never shared with third parties.
6. Accountability – Complaints are handled fairly and swiftly, with EPC Hub support available to step in if needed.
7. Compliance Monitoring – EPC Hub carries out regular checks and takes action if standards are not met.
8. Continuous Improvement – We reinvest in resources, training, and tools so assessors can consistently raise standards.
9. Shared Mission – This isn’t just about one EPC. By following this Code, assessors help raise industry standards and support the UK’s shift towards greener homes.
By choosing EPC Hub, homeowners gain peace of mind that every job is covered by our independent Quality Code. For assessors, it’s a badge of trust that sets you apart from panels and low-quality competitors.
Fair. Transparent. Professional. That’s our promise.
