Whether you’re exploring EPC Hub for the first time or already learning with us, here’s everything you need to know — fast, clear, and transparent.
Structured CPD
Instant Certificate
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Section 1: Courses & Learning
Are EPC Hub courses officially recognised?
How long will I have access to my courses?
Do I have to complete a course in one sitting?
Can I download course materials?
What’s the pass mark for quizzes and assessments?
Do I need special software or equipment?
Section 2: Certificates & CPD Credits
When will I get my certificate?
Are the certificates accepted by accreditation bodies?
How are CPD hours calculated?
Can I verify a certificate later?
Section 3: Payments, Discounts & Refunds
What payment methods do you accept?
Do you charge VAT?
Are your courses refundable?
Is there a referral or partner discount?
Can I get an invoice or receipt?
Section 4: Technical Support & Accounts
I can’t log in — what should I do?
My certificate isn’t downloading — how can I fix it?
Can I update my email or profile details?
Does EPC Hub have an app?
Section 5: Partner & Affiliate Program
How does the Partner Program work?
When do partners get paid?
Who can become a partner?
Can I promote courses on social media?
Section 6: Policies & Compliance
Is EPC Hub GDPR compliant?
Where can I read your policies?
Do you have a complaints process?
How often are policies reviewed?
Section 7: General & Getting Started
