We take every learner’s experience seriously. Whether you have a question, suggestion, or complaint — EPC Hub listens, acts, and continuously improves.
Structured CPD
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A Transparent Approach to Support
At EPC Hub, learner experience is central to everything we do. We believe professional growth should be supported, not stressful — and that includes how we handle feedback or complaints.
Our policy is simple: listen fast, act fairly, and close the loop.
Every comment helps us refine our courses, strengthen our processes, and raise the standard of assessor training across the UK.
We welcome feedback on our CPD courses, resources, or service at any time — positive, neutral, or critical. Our team reviews every submission to ensure a fair and timely response.
How to Make a Complaint
We aim to resolve most issues quickly and informally, but if you have a concern that needs review, here’s how to raise it:
Contact Us Directly — Email support@epchub.org with a short description of your concern, the course or service involved, and any evidence or screenshots.
Receive Confirmation — We’ll acknowledge your message within 2 working days.
Investigation & Response — A member of our Quality Team will review your case objectively and respond within 10 working days.
Outcome & Resolution — You’ll receive a written explanation of findings, including any corrective action or updates made.
If you’re not satisfied with the outcome, you can request an internal review by a senior member of our governance team.
We treat every complaint with respect, confidentiality, and impartiality.
Our Promise
We view every complaint as an opportunity to improve. Your experience shapes the way we refine our modules, update our platform, and enhance customer support.
EPC Hub was built by assessors — we know what fairness looks like, and we take it seriously. Every learner deserves clarity, honesty, and accountability — and we’ll always deliver that.
