Last updated: 15 September 2025
This Payment & Fees Policy (“Policy”) governs how payments, fees, and charges are managed. It forms part of EPC Hub’s Terms and Conditions.
1. Payment Collection
Customers pay in full at booking.
Funds are processed securely and held in escrow by EPC Hub’s payment provider until service completion.
Escrow funds are not EPC Hub’s property; EPC Hub is not a financial institution.
2. Commission
EPC Hub deducts commission per booking.
Commission varies by membership tier.
Minimum fee may apply (e.g., £10).
Deducted automatically before payout.
3. Membership Fees
PRO plans billed monthly or annually in advance.
Non-refundable except as required by law.
Overdue fees accrue statutory interest at 8% + Bank of England base rate, compounded monthly, plus recovery costs.
4. Additional Charges
Assessors may adjust pricing if property details differ.
Customer approval required for additional charges.
5. Failed & Disputed Payments
Bookings not confirmed until payment clears.
Assessors liable for chargebacks related to their services.
Chargeback costs may be passed directly to Assessors.
EPC Hub may suspend accounts linked to disputes.
6. Withholding & Security Holdbacks
EPC Hub may withhold or delay payouts for fraud, disputes, or regulatory risk.
EPC Hub may retain a percentage of payouts (e.g., 10%) for a limited period to cover potential liabilities.
7. Set-Off & Cross-Account Liability
EPC Hub may deduct unpaid fees, penalties, admin charges, or future liabilities before payout.
Debts may be offset across multiple accounts controlled by the same Assessor.
8. KYC/AML
EPC Hub may require identity/business verification.
Accounts suspected of money laundering or fraud may be blocked.
9. VAT & Taxes
Assessors are responsible for their own VAT/tax.
EPC Hub is not liable for tax non-compliance.
EPC Hub retains ownership of transaction data and analytics.
10. Currency & Exchange
All payments/refunds in GBP (£).
EPC Hub not liable for FX fluctuations or bank fees.
11. Payment Timeline
Payouts released within 7 working days of service completion, unless held under Section 6.
12. Dormant Funds
Unclaimed funds after 12 months may incur admin fees or be remitted in accordance with law.
13. Audit Rights
EPC Hub may audit accounts if fraud or regulatory breaches are suspected.
14. Non-Circumvention
Assessors must not bypass EPC Hub to take direct payments from Customers met on the Platform.
Breaches incur liquidated damages equal to lost commission plus £500.
15. Updates & Change of Law
EPC Hub may amend fees/processes.
Immediate changes may be made for regulatory compliance; otherwise, 14 days’ notice applies.
EPC Hub may change or discontinue payment features without liability.
16. Termination & Outstanding Balances
Fees remain payable after account closure.
EPC Hub may pursue unpaid sums via debt collection.
17. Legal Provisions
Limitation of Liability: Capped at EPC Hub’s total commission earned from that Assessor in the prior 12 months.
Costs Recovery: EPC Hub may recover all legal/enforcement costs.
Other clauses: Waiver, Severability, Entire Agreement, Force Majeure, Assignment, Third-Party exclusion, Survival, Class Action Waiver, Export Control as in the AUP.
18. Governing Law
As set out in the AUP.
